# Greenhouse: Major incident: Onboarding UKG Pro Issues

**Summary:** Greenhouse reported a major HRIS Link UKG Pro Onboarding Integration incident: some customers’ new hires could fail to sync to UKG. It ran from 2026-10-16 22:44 UTC to 2026-10-17 04:24 UTC (5 h 40 min). Greenhouse implemented a fix and said it was restoring affected connections and would resend pending hires; no customer action was needed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-16 22:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/53pvl95w8yb1](https://stspg.io/53pvl95w8yb1)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before (none: first archived) → after incident\_version:227/c5q8s2vh636b@064e8a3f3b80
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Onboarding UKG Pro Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-16 22:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-17 04:24 UTC
```

**6. Added: Affected components**

```diff
+ HRIS Link - HRIS Link - UKG, HRIS Link - UKG
```

**7. Added: Update** (investigating) · 2026-10-16 22:44 UTC

```diff
+ We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration
```

**8. Added: Update** (identified) · 2026-10-17 00:05 UTC

```diff
+ Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.
```

**9. Added: Update** (monitoring) · 2026-10-17 02:01 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-10-17 04:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-16 22:44 UTC | Major incident: Onboarding UKG Pro Issues (this change) | outage |

All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia73a2be904fb3f · Markdown: https://rewindex.com/change/ia73a2be904fb3f.md · JSON: https://rewindex.com/api/v1/changes/ia73a2be904fb3f · Generated 2026-10-17T23:09:09.481Z