Greenhouse: Onboarding UKG Pro Issues

Impact: majorStatus: resolvedStarted 2026-10-16 22:44 UTCResolved 2026-10-17 04:24 UTC (5.7 h)4 updatesSource: stspg.io

Summary

Greenhouse reported a major HRIS Link UKG Pro Onboarding Integration incident: some customers’ new hires could fail to sync to UKG. It ran from 2026-10-16 22:44 UTC to 2026-10-17 04:24 UTC (5 h 40 min). Greenhouse implemented a fix and said it was restoring affected connections and would resend pending hires; no customer action was needed.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: HRIS Link - HRIS Link - UKGHRIS Link - UKG

Timeline of updates

investigating2026-10-16 22:44 UTC
We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration
identified2026-10-17 00:05 UTC
Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.
monitoring2026-10-17 02:01 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-10-17 04:24 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Onboarding UKG Pro Issues 2026-10-16 22:44 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Greenhouse profile · Recent Greenhouse incidents · Markdown · JSON