# Greenhouse: Onboarding UKG Pro Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-16 22:44 UTC · Resolved: 2026-10-17 04:24 UTC · Duration: 5.7 h
- Updates: 4 · Affected components: HRIS Link - HRIS Link - UKG, HRIS Link - UKG
- [Vendor status page: https://stspg.io/53pvl95w8yb1](https://stspg.io/53pvl95w8yb1)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)

## Summary

Greenhouse reported a major HRIS Link UKG Pro Onboarding Integration incident: some customers’ new hires could fail to sync to UKG. It ran from 2026-10-16 22:44 UTC to 2026-10-17 04:24 UTC (5 h 40 min). Greenhouse implemented a fix and said it was restoring affected connections and would resend pending hires; no customer action was needed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-16 22:44 UTC: We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration
- **identified** 2026-10-17 00:05 UTC: Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.
- **monitoring** 2026-10-17 02:01 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-17 04:24 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-16 22:44 UTC: [Major incident: Onboarding UKG Pro Issues](https://rewindex.com/change/ia73a2be904fb3f.md)


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Canonical: https://rewindex.com/company/greenhouse/incidents/c5q8s2vh636b · Markdown: https://rewindex.com/company/greenhouse/incidents/c5q8s2vh636b.md · JSON: https://rewindex.com/api/v1/companies/greenhouse/incidents/c5q8s2vh636b · Generated 2026-10-18T11:49:27.968Z