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Changes / Greenhouse / BIC: Delays in delivering data

Greenhouse: Major incident: BIC: Delays in delivering data

Summary

Greenhouse reported a major degradation delaying Business Intelligence Connector (BIC) data delivery across all silos, affecting customers’ access to updated data. It started at 2026-06-17 12:55 UTC and was resolved at 2026-06-18 07:57 UTC, lasting 19 h 2 min; Greenhouse identified the issue and worked on a fix but provided no cause or fix details.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: BIC: Delays in delivering data
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-17 12:55 UTC
AddedResolved time#5
Before: not present
After: 2026-06-18 07:57 UTC
AddedAffected components#6
Before: not present
After: Greenhouse Business Intelligence Connector - Silo 1, Greenhouse Business Intelligence Connector - Silo 101, Greenhouse Business Intelligence Connector - Silo 2, Greenhouse Business Intelligence Connector - Silo 201, Greenhouse Business Intelligence Connector - Silo 3, Greenhouse Business Intelligence Connector - Silo 4, Greenhouse Business Intelligence Connector - Silo 5, Greenhouse Business Intelligence Connector - Silo 6, Greenhouse Business Intelligence Connector - Silo 7, Greenhouse Business Intelligence Connector - Silo 8, Greenhouse Business Intelligence Connector - Silo 9, Silo 1, Silo 101, Silo 2, Silo 201, Silo 3, Silo 4, Silo 5, Silo 6, Silo 7, Silo 8, Silo 9
AddedUpdateinvestigating#7
Before: not present
After: We are currently experiencing a delay across all silos in BIC data delivery.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateidentified#9
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateidentified#10
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

WhenChangeKind
Major incident: BIC: Delays in delivering data (this change)
Greenhouse reported a major degradation delaying Business Intelligence Connector (BIC) data delivery across all silos, affecting customers’ access to updated data. It started at 2026-06-17 12:55 UTC and was resolved at 2026-06-18 07:57 UTC, lasting 19 h 2 min; Greenhouse identified the issue and worked on a fix but provided no cause or fix details.
Major incident

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