# Greenhouse: Major incident: BIC: Delays in delivering data

**Summary:** Greenhouse reported a major degradation delaying Business Intelligence Connector (BIC) data delivery across all silos, affecting customers’ access to updated data. It started at 2026-06-17 12:55 UTC and was resolved at 2026-06-18 07:57 UTC, lasting 19 h 2 min; Greenhouse identified the issue and worked on a fix but provided no cause or fix details. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-17 12:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bh81xygpm3vr](https://stspg.io/bh81xygpm3vr)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before (none: first archived) → after incident\_version:227/lbnvf1l3030s@d213b6f149d4
- Change 1 of 1 for this incident

Incident page (full timeline): [BIC: Delays in delivering data](https://rewindex.com/company/greenhouse/incidents/lbnvf1l3030s.md)
## What changed

**1. Added: Title**

```diff
+ BIC: Delays in delivering data
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-17 12:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-18 07:57 UTC
```

**6. Added: Affected components**

```diff
+ Greenhouse Business Intelligence Connector - Silo 1, Greenhouse Business Intelligence Connector - Silo 101, Greenhouse Business Intelligence Connector - Silo 2, Greenhouse Business Intelligence Connector - Silo 201, Greenhouse Business Intelligence Connector - Silo 3, Greenhouse Business Intelligence Connector - Silo 4, Greenhouse Business Intelligence Connector - Silo 5, Greenhouse Business Intelligence Connector - Silo 6, Greenhouse Business Intelligence Connector - Silo 7, Greenhouse Business Intelligence Connector - Silo 8, Greenhouse Business Intelligence Connector - Silo 9, Silo 1, Silo 101, Silo 2, Silo 201, Silo 3, Silo 4, Silo 5, Silo 6, Silo 7, Silo 8, Silo 9
```

**7. Added: Update** (investigating) · 2026-06-17 12:55 UTC

```diff
+ We are currently experiencing a delay across all silos in BIC data delivery.
```

**8. Added: Update** (identified) · 2026-06-17 14:10 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2026-06-17 21:03 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2026-06-18 07:57 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (resolved) · 2026-06-18 07:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-17 12:55 UTC | Major incident: BIC: Delays in delivering data (this change) | degradation |

All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iaba6dbd086ed70 · Markdown: https://rewindex.com/change/iaba6dbd086ed70.md · JSON: https://rewindex.com/api/v1/changes/iaba6dbd086ed70 · Generated 2026-10-19T01:56:02.870Z