Changes / Greenhouse / GHR Outage
Greenhouse: Critical incident: GHR Outage
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: GHR Outage
Before: not present
After: critical
Before: not present
After: postmortem
Before: not present
After: 2026-05-22 15:49 UTC
Before: not present
After: 2026-05-22 16:25 UTC
Before: not present
After: Greenhouse Recruiting - Silo 7, Greenhouse Recruiting - Silo 8, Greenhouse Recruiting - Silo 9, Silo 7, Silo 8, Silo 9
Before: not present
After: We are currently experiencing an outage affecting Greenhouse Recruiting on silos 7, 8, and 9. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
Before: not present
After: An issue was identified in testing a new ingress configuration to route traffic into Greenhouse. We have restored the previous configuration and the issue appears to have been resolved.
Before: not present
After: **What happened:**
During a planned migration process, we hit a scaling limit on a core infrastructure component which impacted certain customer traffic.
**Impact:**
A portion of customer traffic was dropped causing a full outage for customers on Silos 7, 8, and 9.
**Fix:**
The migration was rolled back in all customer environments.
**Prevention:**
The migration has not been reapplied and is on hold, pending further investigation by the team to establish a safe migration path.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: GHR Outage (this change) | Major incident |
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