Aircall change history

Aircall reported a major error spike causing sporadic issues across calling, login, apps and Dashboard services, limited to a subset of actions. It started at 2026-10-13 15:38 UTC and was resolved at 2026-10-13 16:19 UTC, lasting 40 min; no cause or specific fix was stated.

Aircall reported a major incident preventing a subset of customers from receiving or making calls, starting at 2026-10-12 09:29 UTC and resolved at 2026-10-12 10:17 UTC (48 min). A fix was implemented by 10:05 UTC, when voice traffic appeared stable; no cause was stated.

Aircall reported a major outage affecting Workspace Desktop and Web: users could not log in or make and receive calls. It started at 2026-10-01 05:36 UTC and was resolved at 2026-10-01 07:01 UTC, lasting 1 h 25 min. Aircall said a spike in errors between 05:10 and 05:23 UTC appeared to cause the issue.

Aircall reported a major incident causing no audio on inbound or outbound calls for some Singapore customers, starting 2026-09-08 05:50 UTC and resolved at 2026-09-08 08:51 UTC; the computed duration was 3 h 0 min. Aircall attributed the issue to a partner and implemented a routing change before confirming resolution.

French eSIM numbers were unreachable in a major Aircall outage from 2026-08-11 10:05 UTC to 2026-08-11 12:30 UTC, lasting 2 h 25 min. Aircall said the issue appeared to originate with its Carrier Partner; the partner implemented a fix, and Aircall confirmed full resolution.

Aircall reported a major login outage affecting one ISP in GB and one in CH, starting 2026-07-30 08:18 UTC and marked resolved at 2026-07-30 09:52 UTC; the recorded duration was 1 h 33 min. Affected customers were advised to use an alternative network if possible and contact their ISP.

Aircall reported a major incident affecting Analytics dashboards and Call History loading from 2026-06-19 10:43 UTC to 2026-06-19 19:29 UTC, lasting 8 h 46 min. Performance returned to normal following work by its third-party provider; the root cause was still being investigated before resolution.

Aircall reported a major outage affecting conversation loading in Aircall Workspace on Desktop and Web, starting 2026-05-19 15:48 UTC and resolved at 2026-05-19 17:15 UTC, lasting 1 h 26 min. A fix restored conversation loading by 16:35 UTC; no cause was stated.

Aircall reported a major Analytics performance degradation from 2026-04-14 15:24 UTC to 2026-04-14 15:55 UTC, lasting 31 min. Mitigation could make Analytics data unavailable for 15 minutes; Live Monitoring was unaffected. Mitigation was completed at 15:31 UTC, and Analytics was confirmed fully stable at resolution.

Aircall reported a major login outage affecting both Aircall Apps and Dashboard, starting at 2026-01-19 07:48 UTC and resolved at 2026-01-19 08:39 UTC, lasting 50 min. A fix was deployed by 08:07 UTC, and performance remained stable during monitoring.

Aircall’s Support Portal was unavailable in a vendor-rated critical incident starting 2025-12-05 08:57 UTC, resolved at 2025-12-05 09:26 UTC after 29 min. Aircall attributed the outage to a global network infrastructure provider incident; ticket submission returned during recovery, and the provider implemented a fix before all support channels were confirmed operational and stable.

Aircall’s major degradation disrupted calls, messaging, Agent Status and Call Controls from 2025-10-20 07:07 UTC to 2025-10-21 06:46 UTC (23 h 39 min). Aircall cited provider 500 errors and an AWS-related messaging-provider disruption. Service was restored and monitoring confirmed stability; users with lingering issues were advised to reload the app.