Changes / Aircall / Workspace App - Error loading conversations
Aircall: Major incident: Workspace App - Error loading conversations
Summary
Aircall reported a major outage affecting conversation loading in Aircall Workspace on Desktop and Web, starting 2026-05-19 15:48 UTC and resolved at 2026-05-19 17:15 UTC, lasting 1 h 26 min. A fix restored conversation loading by 16:35 UTC; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Workspace App - Error loading conversations
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After: major
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After: resolved
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After: 2026-05-19 15:48 UTC
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After: 2026-05-19 17:15 UTC
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After: Aircall Apps - Aircall Workspace (Desktop), Aircall Apps - Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Workspace (Web)
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After: We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
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After: We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
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After: We identified the issue. Mitigation measures are in progress.
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After: The previously applied fix has been successful, and the Workspace App is now loading conversations correctly.
We will continue monitoring system performance over the upcoming moments to ensure full resolution.
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After: The error loading conversations has been fully resolved, and the Workspace App is performing normally.
We appreciate your patience and understanding while we worked to restore normal functionality.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Workspace App - Error loading conversations (this change) Aircall reported a major outage affecting conversation loading in Aircall Workspace on Desktop and Web, starting 2026-05-19 15:48 UTC and resolved at 2026-05-19 17:15 UTC, lasting 1 h 26 min. A fix restored conversation loading by 16:35 UTC; no cause was stated. | Major incident |