# Aircall: Major incident: Workspace App - Error loading conversations

**Summary:** Aircall reported a major outage affecting conversation loading in Aircall Workspace on Desktop and Web, starting 2026-05-19 15:48 UTC and resolved at 2026-05-19 17:15 UTC, lasting 1 h 26 min. A fix restored conversation loading by 16:35 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-19 15:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f4d34xjpqb1q](https://stspg.io/f4d34xjpqb1q)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/3h08ygdkcwtm@2baee505c41d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Workspace App - Error loading conversations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-19 15:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-19 17:15 UTC
```

**6. Added: Affected components**

```diff
+ Aircall Apps - Aircall Workspace (Desktop), Aircall Apps - Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Workspace (Web)
```

**7. Added: Update** (investigating) · 2026-05-19 15:48 UTC

```diff
+ We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
```

**8. Added: Update** (investigating) · 2026-05-19 16:16 UTC

```diff
+ We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
```

**9. Added: Update** (identified) · 2026-05-19 16:30 UTC

```diff
+ We identified the issue. Mitigation measures are in progress.
```

**10. Added: Update** (monitoring) · 2026-05-19 16:35 UTC

```diff
+ The previously applied fix has been successful, and the Workspace App is now loading conversations correctly.  We will continue monitoring system performance over the upcoming moments to ensure full resolution.
```

**11. Added: Update** (resolved) · 2026-05-19 17:15 UTC

```diff
+ The error loading conversations has been fully resolved, and the Workspace App is performing normally. We appreciate your patience and understanding while we worked to restore normal functionality.  If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-19 15:48 UTC | Major incident: Workspace App - Error loading conversations (this change) | outage |

All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8aff62e7a69398 · Markdown: https://rewindex.com/change/i8aff62e7a69398.md · JSON: https://rewindex.com/api/v1/changes/i8aff62e7a69398 · Generated 2026-10-18T03:29:28.418Z