CompaniesXeroMonthly reportsJanuary 2023
Xero in January 2023: incidents, uptime and changes
15incidents posted
6labelled major or critical
97.21%free of major/critical
95.67%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 20 h 44 min, incident time 32 h 12 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 6 · Minor 8 · No impact listed 1
Major and critical incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| UK Open Banking customers unable renew or setup feeds | Major | 3.6 h | resolved | 01-14 | |
| Global: Bills - Some customers unable to access the Bills tab in Xero | Major | 1.3 h | resolved | 01-24 | |
| Global: Xero HQ - customers unable to access the Overview page | Major | 26 min | resolved | 01-25 | |
| Global: Xero HQ, Xero Tax and XPM - Customers experiencing intermittent issues | Major | 12 h | resolved | 01-28 | |
| Global: Xero Central - Users currently unable to search | Major | 52 min | resolved | 01-30 | |
| Online Invoicing - Users unable to pay online invoices via PayPal | Major | 2.4 h | resolved | 01-31 |
Other incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Customers are unable to create and refresh Bank Feeds in Xero and also unable to access Superannuation tab in AU Payroll | Minor | 1.4 h | resolved | 01-04 | |
| Global: Hubdoc - Performance and login | Minor | 1.2 h | resolved | 01-09 | |
| America: Bank Feeds - Feeds from some banks not importing | Minor | 3.5 h | resolved | 01-10 | |
| Hubdoc - Documents uploaded not processing | Minor | 18 min | resolved | 01-13 | |
| XPM: Customers are experiencing intermittent issues | Minor | 1.2 h | resolved | 01-16 | |
| UK: Personal Tax submission status | Minor | 2.5 h | resolved | 01-17 | |
| XPM Degraded Performance | Minor | 1.0 h | resolved | 01-18 | |
| Customers unable to navigate to the Conversion balances screen in Xero | No impact listed | 1.1 h | resolved | 01-23 | |
| Global: Invoices - Some customers unable to access the Invoices tab in Xero | Minor | 27 min | resolved | 01-25 |
Maintenance 1
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Cite this
Xero posted 15 status incidents in January 2023 (6 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in January 2023
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2023/01