Xero: Hubdoc - Documents uploaded not processing
Timeline of updates
- resolved
Our team has resolved the issue where documents uploaded to Hubdoc were not being processed. This was caused by a prior release that our technical team has now fixed. Documents uploaded between 10:30am and 3:30pm EST on Friday 13 January need to be re-uploaded for extraction. We apologise for any inconvenience this has caused.
From Xero’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.xero.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Xero, started 2023-01-13 20:38 UTC, resolved after 18 min, 1 update(s).
- Title
- Hubdoc - Documents uploaded not processing
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/incidents/r8j6rzwyg8gj
Xero profileRecent Xero incidentsAll outages on January 13, 2023Xero in January 2023MarkdownJSON