# Xero: Hubdoc - Documents uploaded not processing

> Xero status incident “Hubdoc - Documents uploaded not processing” on 2023-01-13: impact minor (vendor’s label), 18 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/r8j6rzwyg8gj
Last updated: 2023-01-13T20:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-01-13 20:38 UTC · Resolved: 2023-01-13 20:56 UTC · Duration: 18 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/r8j6rzwyg8gj](https://status.xero.com/incidents/r8j6rzwyg8gj)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-01-13 20:56 UTC: Our team has resolved the issue where documents uploaded to Hubdoc were not being processed. This was caused by a prior release that our technical team has now fixed. Documents uploaded between 10:30am and 3:30pm EST on Friday 13 January need to be re-uploaded for extraction. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-01-13 20:38 UTC, resolved after 18 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/r8j6rzwyg8gj
- Citation: Xero, “Hubdoc - Documents uploaded not processing” (2023-01-13 20:38 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/r8j6rzwyg8gj (CC BY 4.0).
- Markdown link: `[Xero: Hubdoc - Documents uploaded not processing (2023-01-13)](https://rewindex.com/company/xero/incidents/r8j6rzwyg8gj)`


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Canonical: https://rewindex.com/company/xero/incidents/r8j6rzwyg8gj · Markdown: https://rewindex.com/company/xero/incidents/r8j6rzwyg8gj.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/r8j6rzwyg8gj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:37:03.803Z