# Xero in January 2023: incidents, uptime and changes > Xero in January 2023: 15 incidents on its status page (6 major or critical), 97.21% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages. Canonical: https://rewindex.com/company/xero/2023/01 Last updated: 2023-02-01T00:03:00Z - Incidents posted: 15 (major/critical: 6) · Maintenance: 1 - By vendor impact label: major 6, minor 8, none 1 - Uptime (vendor-reported): 97.21% free of major/critical incidents, 95.67% free of any incident; outage time 20 h 44 min, incident time 32 h 12 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [December 2022](https://rewindex.com/company/xero/2022/12.md) · Next: [February 2023](https://rewindex.com/company/xero/2023/02.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [UK Open Banking customers unable renew or setup feeds](https://rewindex.com/company/xero/incidents/bbzhpvyx5g7k.md) | major | 2023-01-14 21:51 UTC | 2023-01-15 01:30 UTC | 3.6 h | resolved | | [Global: Bills - Some customers unable to access the Bills tab in Xero](https://rewindex.com/company/xero/incidents/b3vdgn32snh2.md) | major | 2023-01-24 17:03 UTC | 2023-01-24 18:19 UTC | 1.3 h | resolved | | [Global: Xero HQ - customers unable to access the Overview page](https://rewindex.com/company/xero/incidents/gt1y55wfjjcz.md) | major | 2023-01-25 02:59 UTC | 2023-01-25 03:25 UTC | 26 min | resolved | | [Global: Xero HQ, Xero Tax and XPM - Customers experiencing intermittent issues](https://rewindex.com/company/xero/incidents/4j3yyd4hwd6b.md) | major | 2023-01-28 15:11 UTC | 2023-01-29 03:24 UTC | 12 h | resolved | | [Global: Xero Central - Users currently unable to search](https://rewindex.com/company/xero/incidents/lkdtt9l0yn9m.md) | major | 2023-01-30 22:32 UTC | 2023-01-30 23:24 UTC | 52 min | resolved | | [Online Invoicing - Users unable to pay online invoices via PayPal](https://rewindex.com/company/xero/incidents/x4pbjq7trb1g.md) | major | 2023-01-31 21:42 UTC | 2023-02-01 00:03 UTC | 2.4 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Customers are unable to create and refresh Bank Feeds in Xero and also unable to access Superannuation tab in AU Payroll](https://rewindex.com/company/xero/incidents/7y75zrrdpqbr.md) | minor | 2023-01-04 01:31 UTC | 2023-01-04 02:56 UTC | 1.4 h | resolved | | [Global: Hubdoc - Performance and login](https://rewindex.com/company/xero/incidents/lk7vxsfsr90l.md) | minor | 2023-01-09 12:16 UTC | 2023-01-09 13:26 UTC | 1.2 h | resolved | | [America: Bank Feeds - Feeds from some banks not importing](https://rewindex.com/company/xero/incidents/qg90m4mhb3jb.md) | minor | 2023-01-10 14:42 UTC | 2023-01-10 18:09 UTC | 3.5 h | resolved | | [Hubdoc - Documents uploaded not processing](https://rewindex.com/company/xero/incidents/r8j6rzwyg8gj.md) | minor | 2023-01-13 20:38 UTC | 2023-01-13 20:56 UTC | 18 min | resolved | | [UK Open Banking customers unable renew or setup feeds](https://rewindex.com/company/xero/incidents/bbzhpvyx5g7k.md) | major | 2023-01-14 21:51 UTC | 2023-01-15 01:30 UTC | 3.6 h | resolved | | [XPM: Customers are experiencing intermittent issues](https://rewindex.com/company/xero/incidents/q6dsb9sfmjlt.md) | minor | 2023-01-16 02:48 UTC | 2023-01-16 04:00 UTC | 1.2 h | resolved | | [UK: Personal Tax submission status](https://rewindex.com/company/xero/incidents/lbt38n2trskf.md) | minor | 2023-01-17 12:10 UTC | 2023-01-17 14:38 UTC | 2.5 h | resolved | | [XPM Degraded Performance](https://rewindex.com/company/xero/incidents/1xf193myvrxp.md) | minor | 2023-01-18 21:59 UTC | 2023-01-18 23:00 UTC | 1.0 h | resolved | | [Customers unable to navigate to the Conversion balances screen in Xero](https://rewindex.com/company/xero/incidents/3303wrtxz0kb.md) | none | 2023-01-23 02:05 UTC | 2023-01-23 03:09 UTC | 1.1 h | resolved | | [Global: Bills - Some customers unable to access the Bills tab in Xero](https://rewindex.com/company/xero/incidents/b3vdgn32snh2.md) | major | 2023-01-24 17:03 UTC | 2023-01-24 18:19 UTC | 1.3 h | resolved | | [Global: Invoices - Some customers unable to access the Invoices tab in Xero](https://rewindex.com/company/xero/incidents/2867dgd6lcj7.md) | minor | 2023-01-25 01:01 UTC | 2023-01-25 01:28 UTC | 27 min | resolved | | [Global: Xero HQ - customers unable to access the Overview page](https://rewindex.com/company/xero/incidents/gt1y55wfjjcz.md) | major | 2023-01-25 02:59 UTC | 2023-01-25 03:25 UTC | 26 min | resolved | | [Global: Xero HQ, Xero Tax and XPM - Customers experiencing intermittent issues](https://rewindex.com/company/xero/incidents/4j3yyd4hwd6b.md) | major | 2023-01-28 15:11 UTC | 2023-01-29 03:24 UTC | 12 h | resolved | | [Global: Xero Central - Users currently unable to search](https://rewindex.com/company/xero/incidents/lkdtt9l0yn9m.md) | major | 2023-01-30 22:32 UTC | 2023-01-30 23:24 UTC | 52 min | resolved | | [Online Invoicing - Users unable to pay online invoices via PayPal](https://rewindex.com/company/xero/incidents/x4pbjq7trb1g.md) | major | 2023-01-31 21:42 UTC | 2023-02-01 00:03 UTC | 2.4 h | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Hubdoc system maintenance](https://rewindex.com/company/xero/incidents/xx5spyc1r9sp.md) | maintenance | 2023-01-12 15:00 UTC | 2023-01-12 16:01 UTC | 1.0 h | resolved | ## Cite this Xero posted 15 status incidents in January 2023 (6 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/xero/2023/01 - Citation: Xero, “Xero in January 2023” (2023-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2023/01 (CC BY 4.0). - Markdown link: `[Xero: Xero in January 2023 (2023-01-01)](https://rewindex.com/company/xero/2023/01)` --- Canonical: https://rewindex.com/company/xero/2023/01 · Markdown: https://rewindex.com/company/xero/2023/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:08:39.841Z