CompaniesXeroMonthly reportsDecember 2022
Xero in December 2022: incidents, uptime and changes
14incidents posted
4labelled major or critical
99.14%free of major/critical
67.45%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 6 h 23 min, incident time 10.1 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 4 · Minor 9 · No impact listed 1
Major and critical incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| XPM - customers unable to add time entries | Major | 39 min | resolved | 12-09 | |
| A browser extension is currently blocking customers from accessing certain parts of Xero | Major | 3.8 h | resolved | 12-13 | |
| Xero Mobile - users unable to send invoices on Xero Mobile App | Major | 1.5 h | resolved | 12-20 | |
| Xero HQ - client list is down | Major | 25 min | resolved | 12-20 |
Other incidents 10
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Some newly invited NZ users unable to accept invitations into XPM accounts | Minor | 6.8 h | resolved | 12-01 | |
| Some customers not receiving Xero emails | No impact listed | 2.8 h | resolved | 12-02 | |
| AU: Payroll - Performance issues loading the employee taxes tab | Minor | 4.3 h | resolved | 12-06 | |
| A browser extension is currently blocking customers from accessing certain parts of Xero | Minor | 28 h | resolved | 12-06 | |
| UK: VAT MTD - Unable to connect to MTD | Minor | 31 h | resolved | 12-08 | |
| Projects - users may not see recent edits | Minor | 1.4 h | resolved | 12-12 | |
| Xero HQ Client List - not loading for customers | Minor | 1.3 h | resolved | 12-14 | |
| United Kingdom: Tax - Issues with HMRC Tax Reporting | Minor | 1.9 h | resolved | 12-14 | |
| UK Open Banking customers unable to create or manually renew bank feeds | Minor | 9 d | resolved | 12-19 | |
| Customers experiencing issues accessing Xero, and general slowness across the platform | Minor | 11 h | resolved | 12-20 |
Maintenance 1
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Cite this
Xero posted 14 status incidents in December 2022 (4 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in December 2022
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2022/12