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CompaniesXeroMonthly reportsNovember 2022

Xero in November 2022: incidents, uptime and changes

22incidents posted
11labelled major or critical
93.78%free of major/critical
90.95%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 44 h 46 min, incident time 2.7 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 4 · Major 7 · Minor 9 · No impact listed 2

Major and critical incidents 11

IncidentImpactStartedDurationStatusDay
Xero Practice Manager - Unavailable for some usersCritical29 minresolved11-04
XPM and AU Tax are unavailableCritical28 minresolved11-08
Xero Mobile Accounting app - Unavailable for some usersCritical1.1 hresolved11-15
XPM and AU Tax unavailableCritical2.1 hresolved11-23
Bills - Customers unable to edit paymentsMajor5.3 hresolved11-08
Malaysia and Singapore customers may be unable to access Bills to PayMajor23 hresolved11-08
Some customers unable to login to Hubdoc Mobile AppMajor7.7 hresolved11-09
UK: Bank Accounts - Error when loadingMajor3.0 hresolved11-10
Projects tab isn currently not accessible via the Navigation BarMajor14 minresolved11-14
Some Hubdoc users are unable to loginMajor1.6 hresolved11-21
Customers experiencing issues with new Projects reportsMajor3.3 hresolved11-23

Other incidents 11

IncidentImpactStartedDurationStatusDay
WFM customers experiencing degraded performanceMinor32 minresolved11-06
Changes in Quotes not being successfully imported to Xero ProjectsMinor6.8 hresolved11-07
Customers experiencing general slowness in Xero BillsNo impact listed0 minresolved11-07
Some customers are unable to use Pay with AirWallex and Pay with WiseMinor3.6 hresolved11-09
Customers experiencing slow performance in XeroMinor3.0 hresolved11-09
Some customers are unable to use Pay with AirWallex and Pay with WiseMinor4.2 hresolved11-09
Some customers unable to access Xero Practice ManagerMinor51 minresolved11-15
AU Tax and XPM degraded performanceMinor14 minresolved11-18
Global: Yodlee based bank feed connectionsMinor2.9 hresolved11-22
XPM and AU Tax users unable to access clients and searchMinor7.6 hresolved11-25
Multiple Xero products unavailable for a short period of timeNo impact listed0 minresolved11-29

Maintenance 1

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Cite this

Xero posted 22 status incidents in November 2022 (11 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in November 2022
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2022/11

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