CompaniesXeroMonthly reportsOctober 2022
Xero in October 2022: incidents, uptime and changes
Vendor-reported outage time 3.9 days, incident time 4.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 3 · Minor 6 · No impact listed 1
Major and critical incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| New Zealand GST - Direct customers unable to connect to IRD | Critical | 1.3 h | resolved | 10-09 | |
| NZ GST - Invalid date errors when submitting some GST returns | Major | 4 d | resolved | 10-10 | |
| XPM currently unavailable | Major | 28 min | resolved | 10-13 | |
| Xero HQ - Customers are currently unable to invite staff members | Major | 2.2 h | resolved | 10-30 |
Other incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Contacts - Unavailable for some customers in Xero | Minor | 59 min | resolved | 10-06 | |
| Advanced Accounting menu - Unavailable for some customers | Minor | 2.2 h | resolved | 10-06 | |
| AU: Connected BAS - some customers unable to access Connected BAS | No impact listed | 0 min | resolved | 10-12 | |
| Payment services - some payments via Airwallex, Wise and NAB are failing | Minor | 1.0 h | resolved | 10-18 | |
| AU: Payroll - Customers are unable to access the Payroll settings and Auto Super tab | Minor | 2.5 h | resolved | 10-25 | |
| Xero Practice Manager - Customers experiencing performance issues | Minor | 3.1 h | resolved | 10-27 | |
| Global: Purchase Orders - Some customers receiving errors | Minor | 1.7 h | resolved | 10-31 |
Maintenance 1
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Cite this
Xero posted 11 status incidents in October 2022 (4 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in October 2022
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2022/10