CompaniesXeroMonthly reportsSeptember 2022
Xero in September 2022: incidents, uptime and changes
Vendor-reported outage time 3 h 51 min, incident time 16 h 13 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 2 · Major 1 · Minor 4 · No impact listed 1
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Xero Practice Manager (XPM) - customers are unable to access XPM | Critical | 18 min | resolved | 09-21 | |
| Hubdoc - Customers are unable to login | Critical | 1.1 h | resolved | 09-23 | |
| Some users experiencing performance issues in Xero | Major | 2.5 h | resolved | 09-01 |
Other incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Xero - a subset of customers are unable to access Xero | No impact listed | 0 min | resolved | 09-01 | |
| Superannuation page not loading | Minor | 1.0 h | resolved | 09-05 | |
| Global customers - changes made in Xero Projects aren't flowing through to specific reports. | Minor | 2.0 h | resolved | 09-08 | |
| Hubdoc - Performance issues | Minor | 13 min | resolved | 09-23 | |
| Expenses - Currently unavailable for customers | Minor | 9.1 h | resolved | 09-28 |
Cite this
Xero posted 8 status incidents in September 2022 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in September 2022
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2022/09