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CompaniesTwilioMonthly reportsNovember 2018

Twilio in November 2018: incidents, uptime and changes

37incidents posted
1labelled major or critical
99.46%free of major/critical
90.05%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 50 min, incident time 3.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 30 · No impact listed 6

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Programmable Voice and Conference calls experienced intermittent elevated error levelsMajor3.8 hresolved11-05

Other incidents 36

IncidentImpactStartedDurationStatusDay
US Toll Free numbers SMS Message Status Event (delivery report) failures for AT&T and Verizon handsetsNo impact listed1.1 hresolved11-01
Debugger alerts in Console UI, debugger webhooks, and alert triggers delayedMinor2.4 hresolved11-01
SMS Delivery Failure to Nepal Telecom in NepalMinor2.7 hresolved11-02
US Toll Free numbers SMS delivery delays to Sprint handsets in USAMinor4.0 hresolved11-02
Users unable to log in to Console using 2FANo impact listed0 minresolved11-02
Outbound SMS Delays to Orange MaliMinor2.1 hresolved11-02
Delays sending and receiving MMS Messages on US Long CodesMinor9.9 hresolved11-02
Duplicate Messages Received on Sprint US HandsetsMinor58 minresolved11-02
Programmable Voice and Conference calls experienced intermittent elevated error levelsNo impact listed0 minresolved11-05
Studio experiencing Functions and Webhook failures.Minor1.4 hresolved11-05
TaskRouter and Flex experiencing degraded performanceMinor1.6 hresolved11-05
Delays in sending messages for US Toll Free numbersMinor49 minresolved11-05
Elevated errors with Speech RecognitionMinor21 minresolved11-05
Delays in inbound and outbound US Toll-Free messagesMinor5.9 hresolved11-06
SMS Delivery Degradation to Claro, BrazilMinor1.5 hresolved11-06
Delivery report degradation for US Short Code messages to Sprint handsetsMinor2.0 hresolved11-06
Verizon Wireless emergency maintenance Monday Nov 05, 21:00 - 04:00 PacificNo impact listed6.2 hresolved11-06
Intermittent issues with Speech Recognition.Minor46 minresolved11-07
Inbound and outbound short code SMS in US degraded towards Sprint NetworkMinor3.7 hresolved11-07
Short code SMS Delivery Delays to Sprint, USMinor6.1 hresolved11-08
Short code & Toll-Free SMS Delivery Delays to AT&T, USMinor1.3 hresolved11-08
Elevated SMS delays to AT&T from US Short Codes and Toll-Free numbersMinor4.3 hresolved11-11
Inbound call failures to some Twilio Phone Numbers in Austria, Denmark, France and GermanyMinor1.5 hresolved11-13
Elevated Errors for Programmable Voice Through REST APIMinor35 minresolved11-13
Inbound and Outbound SMS Delivery Degradation to Twilio Chile Mobile NumbersMinor3.3 hresolved11-14
Delays in International Outbound SMS DeliveryMinor1.1 hresolved11-14
Delays in international outbound SMS deliveryMinor1.4 hresolved11-15
Delays in International Outbound SMS DeliveryNo impact listed41 minresolved11-17
Increase in error levels to fetch content from some domainsMinor1.0 hresolved11-19
Delays in retrieving message logsMinor6.9 hresolved11-21
Delays unsuspending Twilio accountsNo impact listed12 hresolved11-23
Errors installing node packages for FunctionsMinor46 minresolved11-27
SMS Delivery Degradation in ChileMinor7.1 hresolved11-28
SMS Delays to AT&T from US ShortcodesMinor49 minresolved11-28
Inbound calls failing to some NL, FR, IE, BE phone numbersMinor58 minresolved11-29
Phone Number Purchasing UnavailableMinor25 minresolved11-30

Maintenance 5

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Cite this

Twilio posted 37 status incidents in November 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in November 2018
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2018/11

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