Companies / Twilio / Monthly reports / October 2018
Twilio in October 2018: incidents, uptime and changes Overview Changes Uptime Monthly ← September 2018 All months November 2018 → 40 incidents posted
2 labelled major or critical
98.14% free of major/critical
83.25% free of any incident
0 price changes
0 notable page changes
Vendor-reported outage time 13 h 47 min, incident time 5.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days .
By vendor label:
Major and critical incidents 2 Incident Impact Started Duration Status Day Inbound and Outbound SMS Delivery Failure to Egypt Orange (Mobinil) Oct 21, 2018, 17:29 2.2 h resolved 10-21 Inbound call failures to some Twilio Austria, Croatia, Denmark, Estonia, France, Germany, Hungary, Ireland, Netherlands, Norway and Slovenia Numbers Oct 22, 2018, 06:46 12 h resolved 10-22
Other incidents 38 Incident Impact Started Duration Status Day SMS Delivery Failures to Hutchison 3, Indonesia Oct 1, 2018, 08:15 3.1 h resolved 10-01 SMS Delays to Zain & Umniah networks in Jordan Oct 1, 2018, 09:38 2.1 h resolved 10-01 (Retroactive) Programmable Voice and SIP Trunking connectivity failures in Germany Oct 1, 2018, 16:41 0 min resolved 10-01 Programmable Voice and SIP Trunking connectivity failures in Germany Oct 1, 2018, 16:56 3.1 h resolved 10-01 Degraded performance of Text to Speech for Amazon Polly Oct 2, 2018, 09:16 0 min resolved 10-02 Inbound Call Failures to Singapore Numbers Oct 3, 2018, 04:40 51 min resolved 10-03 Emails communicating with Twilio support failing Oct 3, 2018, 05:05 7.7 h resolved 10-03 SMS Delivery Degradation to Claro, Brazil Oct 3, 2018, 12:35 58 min resolved 10-03 SMS Delivery Delays to Vodafone, Egypt Oct 3, 2018, 14:18 3.8 h resolved 10-03 Inbound MMS and DLR delays from Sprint US handsets Oct 3, 2018, 16:25 4.1 h resolved 10-03 Conference experienced call failures and dropped calls in multiple regions Oct 3, 2018, 20:20 2.2 h resolved 10-03 Delivery delays for Short Code messages to T-Mobile handsets Oct 4, 2018, 15:41 52 min resolved 10-04 Inbound and outbound MMS delays to Sprint short codes Oct 4, 2018, 19:45 7.3 h resolved 10-04 Elevated errors retrieving Programmable Voice Client insights data via API Oct 5, 2018, 21:20 12 h resolved 10-05 Elevated Inbound Call Failures in Thailand Oct 8, 2018, 03:31 24 min resolved 10-08 Outbound SMS delivery to Grameenphone in Bangladesh degraded Oct 8, 2018, 12:14 4.3 h resolved 10-08 Partial inbound and outbound SMS delays to Short Codes Oct 8, 2018, 20:10 1.7 h resolved 10-08 Elevated inbound call failures to Brazil numbers Oct 10, 2018, 21:45 1.2 h resolved 10-10 Elevated SMS delays from US Short codes to Verizon handsets Oct 10, 2018, 22:58 1.5 h resolved 10-10 Inbound call failures to some Twilio UK Numbers Oct 11, 2018, 09:27 35 min resolved 10-11 Delays in Voice Call Summary Data Oct 12, 2018, 13:39 3.1 h resolved 10-12 Call delivery issues from T-Mobile Customers Oct 12, 2018, 20:29 2.6 h resolved 10-12 Outbound SMS delivery to Ufone in Pakistan degraded Oct 13, 2018, 07:31 1.7 h resolved 10-13 Outbound SMS delivery issue to Ufone, Pakistan Oct 13, 2018, 12:19 10 h resolved 10-13 Retroactive - Task Router task creation failures Oct 13, 2018, 16:35 21 min resolved 10-13 Outbound SMS Delays to Orange Mali Oct 15, 2018, 13:02 6.1 h resolved 10-15 Inbound and Outbound SMS Delivery Failure to Twilio Chile Mobile Numbers Oct 17, 2018, 04:48 56 min resolved 10-17 MMS delivery delays in North America Oct 21, 2018, 23:22 47 min resolved 10-21 SMS Delivery Failure to/from GrameenPhone in Bangladesh Oct 22, 2018, 17:24 1.3 h resolved 10-22 Inbound SMS Delivery delays - US and Canada Oct 22, 2018, 18:12 5.4 h resolved 10-22 Delays in Delivery Receipts (DLRs) Oct 22, 2018, 20:49 2.8 h resolved 10-22 Inbound SMS delivery delays and DLR processing latency Oct 24, 2018, 17:02 7.5 h resolved 10-24 Inbound and outbound MMS delivery issues for Sprint handsets Oct 24, 2018, 19:18 48 min resolved 10-24 Inbound and outbound short code MMS in US degraded Oct 26, 2018, 14:25 11 h resolved 10-26 Delays in Conference API Oct 29, 2018, 17:06 0 min resolved 10-29 Delays in Conference API Oct 30, 2018, 15:55 42 min resolved 10-30 Inbound and outbound long code MMS in US degraded Oct 30, 2018, 16:37 6.8 h resolved 10-30 Errors with credit card payments Oct 31, 2018, 10:24 37 min resolved 10-31
Maintenance 6 Show scheduled maintenance Oct 2, 2018, 13:46 [Scheduled] XL Axiata, Indonesia Emergency Carrier Maintenance Oct 5, 2018, 05:00 [Scheduled] Scheduled carrier maintenance for U.S. toll-free SMS - Oct 4, 22:00 - 00:00 PT Oct 11, 2018, 18:00 [Scheduled] Indonesia XL Axiata SMS maintenance - October 11, 11:00 - 12:00 PT Oct 18, 2018, 05:01 [Scheduled] US/Canada Toll-Free SMS carrier maintenance - Oct 17, 22:00 - 02:00 PT Oct 23, 2018, 02:00 [Scheduled] AT&T US Toll-Free SMS carrier maintenance - Oct 22, 19:00 - 03:00 Pacific Oct 26, 2018, 04:00 [Scheduled] Twilio London Interconnect maintenance - October 26, 05:00 - 06:00 BST Cite this Twilio posted 40 status incidents in October 2018 (2 major or critical); 0 price changes and 0 notable page changes observed.
Title Twilio in October 2018 Vendor Twilio Date 2018-10-01 00:00 UTC URL https://rewindex.com/company/twilio/2018/10 Copy citation Copy markdown link