# Twilio in October 2018: incidents, uptime and changes

> Twilio in October 2018: 40 incidents on its status page (2 major or critical), 98.14% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Twilio’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/twilio/2018/10
Last updated: 2018-11-01T00:00:00Z

- Incidents posted: 40 (major/critical: 2) · Maintenance: 6
- By vendor impact label: major 2, minor 33, none 5
- Uptime (vendor-reported): 98.14% free of major/critical incidents, 83.25% free of any incident; outage time 13 h 47 min, incident time 5.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2018](https://rewindex.com/company/twilio/2018/09.md) · Next: [November 2018](https://rewindex.com/company/twilio/2018/11.md) · [All months](https://rewindex.com/company/twilio/reports.md) · [Twilio](https://rewindex.com/company/twilio.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Inbound and Outbound SMS Delivery Failure to Egypt Orange (Mobinil)](https://rewindex.com/company/twilio/incidents/38ljbtvrrlwh.md) | major | 2018-10-21 17:29 UTC | 2018-10-21 19:39 UTC | 2.2 h | resolved |
| [Inbound call failures to some Twilio Austria, Croatia, Denmark, Estonia, France, Germany, Hungary, Ireland, Netherlands, Norway and Slovenia Numbers](https://rewindex.com/company/twilio/incidents/hysfl7rc7lk4.md) | major | 2018-10-22 06:46 UTC | 2018-10-22 18:23 UTC | 12 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [SMS Delivery Failures to Hutchison 3, Indonesia](https://rewindex.com/company/twilio/incidents/qpm1djcpntd9.md) | minor | 2018-10-01 08:15 UTC | 2018-10-01 11:22 UTC | 3.1 h | resolved |
| [SMS Delays to Zain & Umniah networks in Jordan](https://rewindex.com/company/twilio/incidents/3wrdg5b7sqgy.md) | minor | 2018-10-01 09:38 UTC | 2018-10-01 11:42 UTC | 2.1 h | resolved |
| [(Retroactive) Programmable Voice and SIP Trunking connectivity failures in Germany](https://rewindex.com/company/twilio/incidents/xdbbgz5xd9gg.md) | none | 2018-10-01 16:41 UTC | 2018-10-01 16:41 UTC | 0 min | resolved |
| [Programmable Voice and SIP Trunking connectivity failures in Germany](https://rewindex.com/company/twilio/incidents/cy060yd1kk23.md) | minor | 2018-10-01 16:56 UTC | 2018-10-01 20:00 UTC | 3.1 h | resolved |
| [Degraded performance of Text to Speech for Amazon Polly](https://rewindex.com/company/twilio/incidents/z6bph4p503m6.md) | none | 2018-10-02 09:16 UTC | 2018-10-02 09:16 UTC | 0 min | resolved |
| [Inbound Call Failures to Singapore Numbers](https://rewindex.com/company/twilio/incidents/kk3x3ttvlpjp.md) | minor | 2018-10-03 04:40 UTC | 2018-10-03 05:31 UTC | 51 min | resolved |
| [Emails communicating with Twilio support failing](https://rewindex.com/company/twilio/incidents/971w2nqlkcz4.md) | minor | 2018-10-03 05:05 UTC | 2018-10-03 12:46 UTC | 7.7 h | resolved |
| [SMS Delivery Degradation to Claro, Brazil](https://rewindex.com/company/twilio/incidents/6ygx2vscsfl1.md) | minor | 2018-10-03 12:35 UTC | 2018-10-03 13:33 UTC | 58 min | resolved |
| [SMS Delivery Delays to Vodafone, Egypt](https://rewindex.com/company/twilio/incidents/j2pgq277r94h.md) | minor | 2018-10-03 14:18 UTC | 2018-10-03 18:08 UTC | 3.8 h | resolved |
| [Inbound MMS and DLR delays from Sprint US handsets](https://rewindex.com/company/twilio/incidents/tvzpkkdpr0hc.md) | minor | 2018-10-03 16:25 UTC | 2018-10-03 20:33 UTC | 4.1 h | resolved |
| [Conference experienced call failures and dropped calls in multiple regions](https://rewindex.com/company/twilio/incidents/4xtvcbtbpfqy.md) | minor | 2018-10-03 20:20 UTC | 2018-10-03 22:32 UTC | 2.2 h | resolved |
| [Delivery delays for Short Code messages to T-Mobile handsets](https://rewindex.com/company/twilio/incidents/vpq2dt27b8nw.md) | minor | 2018-10-04 15:41 UTC | 2018-10-04 16:33 UTC | 52 min | resolved |
| [Inbound and outbound MMS delays to Sprint short codes](https://rewindex.com/company/twilio/incidents/cjlbrfpc2fwm.md) | minor | 2018-10-04 19:45 UTC | 2018-10-05 03:05 UTC | 7.3 h | resolved |
| [Elevated errors retrieving Programmable Voice Client insights data via API](https://rewindex.com/company/twilio/incidents/d8jv02b92qft.md) | minor | 2018-10-05 21:20 UTC | 2018-10-06 09:47 UTC | 12 h | resolved |
| [Elevated Inbound Call Failures in Thailand](https://rewindex.com/company/twilio/incidents/d07zzgq9nprq.md) | minor | 2018-10-08 03:31 UTC | 2018-10-08 03:55 UTC | 24 min | resolved |
| [Outbound SMS delivery to Grameenphone in Bangladesh degraded](https://rewindex.com/company/twilio/incidents/zrm3n9mcggyn.md) | minor | 2018-10-08 12:14 UTC | 2018-10-08 16:29 UTC | 4.3 h | resolved |
| [Partial inbound and outbound SMS delays to Short Codes](https://rewindex.com/company/twilio/incidents/96nr147wpd7k.md) | minor | 2018-10-08 20:10 UTC | 2018-10-08 21:51 UTC | 1.7 h | resolved |
| [Elevated inbound call failures to Brazil numbers](https://rewindex.com/company/twilio/incidents/n9jb1lh6dd64.md) | minor | 2018-10-10 21:45 UTC | 2018-10-10 22:55 UTC | 1.2 h | resolved |
| [Elevated SMS delays from US Short codes to Verizon handsets](https://rewindex.com/company/twilio/incidents/11nb8l7rvp2j.md) | minor | 2018-10-10 22:58 UTC | 2018-10-11 00:27 UTC | 1.5 h | resolved |
| [Inbound call failures to some Twilio UK Numbers](https://rewindex.com/company/twilio/incidents/bz6px6zvww2h.md) | minor | 2018-10-11 09:27 UTC | 2018-10-11 10:02 UTC | 35 min | resolved |
| [Delays in Voice Call Summary Data](https://rewindex.com/company/twilio/incidents/93hwww7b9d42.md) | minor | 2018-10-12 13:39 UTC | 2018-10-12 16:46 UTC | 3.1 h | resolved |
| [Call delivery issues from T-Mobile Customers](https://rewindex.com/company/twilio/incidents/xy6qhj2rfb5n.md) | minor | 2018-10-12 20:29 UTC | 2018-10-12 23:07 UTC | 2.6 h | resolved |
| [Outbound SMS delivery to Ufone in Pakistan degraded](https://rewindex.com/company/twilio/incidents/dq04c1jqr24m.md) | minor | 2018-10-13 07:31 UTC | 2018-10-13 09:14 UTC | 1.7 h | resolved |
| [Outbound SMS delivery issue to Ufone, Pakistan](https://rewindex.com/company/twilio/incidents/fdw0xw3zzgzm.md) | minor | 2018-10-13 12:19 UTC | 2018-10-13 22:29 UTC | 10 h | resolved |
| [Retroactive - Task Router task creation failures](https://rewindex.com/company/twilio/incidents/nm6m45jdyfyx.md) | none | 2018-10-13 16:35 UTC | 2018-10-13 16:56 UTC | 21 min | resolved |
| [Outbound SMS Delays to Orange Mali](https://rewindex.com/company/twilio/incidents/wztbq3tr1vg6.md) | minor | 2018-10-15 13:02 UTC | 2018-10-15 19:08 UTC | 6.1 h | resolved |
| [Inbound and Outbound SMS Delivery Failure to Twilio Chile Mobile Numbers](https://rewindex.com/company/twilio/incidents/1grrg227n56x.md) | minor | 2018-10-17 04:48 UTC | 2018-10-17 05:44 UTC | 56 min | resolved |
| [Inbound and Outbound SMS Delivery Failure to Egypt Orange (Mobinil)](https://rewindex.com/company/twilio/incidents/38ljbtvrrlwh.md) | major | 2018-10-21 17:29 UTC | 2018-10-21 19:39 UTC | 2.2 h | resolved |
| [MMS delivery delays in North America](https://rewindex.com/company/twilio/incidents/ntqzz8xr3d98.md) | minor | 2018-10-21 23:22 UTC | 2018-10-22 00:09 UTC | 47 min | resolved |
| [Inbound call failures to some Twilio Austria, Croatia, Denmark, Estonia, France, Germany, Hungary, Ireland, Netherlands, Norway and Slovenia Numbers](https://rewindex.com/company/twilio/incidents/hysfl7rc7lk4.md) | major | 2018-10-22 06:46 UTC | 2018-10-22 18:23 UTC | 12 h | resolved |
| [SMS Delivery Failure to/from GrameenPhone in Bangladesh](https://rewindex.com/company/twilio/incidents/12f0ts09s3v5.md) | minor | 2018-10-22 17:24 UTC | 2018-10-22 18:39 UTC | 1.3 h | resolved |
| [Inbound SMS Delivery delays - US and Canada](https://rewindex.com/company/twilio/incidents/ps6s4kj82mlp.md) | minor | 2018-10-22 18:12 UTC | 2018-10-22 23:38 UTC | 5.4 h | resolved |
| [Delays in Delivery Receipts (DLRs)](https://rewindex.com/company/twilio/incidents/9d457cbs0ksh.md) | minor | 2018-10-22 20:49 UTC | 2018-10-22 23:39 UTC | 2.8 h | resolved |
| [Inbound SMS delivery delays and DLR processing latency](https://rewindex.com/company/twilio/incidents/3sgwkwwfpgv4.md) | minor | 2018-10-24 17:02 UTC | 2018-10-25 00:34 UTC | 7.5 h | resolved |
| [Inbound and outbound MMS delivery issues for Sprint handsets](https://rewindex.com/company/twilio/incidents/rnvtyt1r8qdl.md) | minor | 2018-10-24 19:18 UTC | 2018-10-24 20:06 UTC | 48 min | resolved |
| [Inbound and outbound short code MMS in US degraded](https://rewindex.com/company/twilio/incidents/hd1pdgnbcgbr.md) | minor | 2018-10-26 14:25 UTC | 2018-10-27 01:33 UTC | 11 h | resolved |
| [Delays in Conference API](https://rewindex.com/company/twilio/incidents/2b3l870t7q5l.md) | none | 2018-10-29 17:06 UTC | 2018-10-29 17:06 UTC | 0 min | resolved |
| [Delays in Conference API](https://rewindex.com/company/twilio/incidents/5php0y1v5drk.md) | minor | 2018-10-30 15:55 UTC | 2018-10-30 16:37 UTC | 42 min | resolved |
| [Inbound and outbound long code MMS in US degraded](https://rewindex.com/company/twilio/incidents/sbykz8lrj2ps.md) | minor | 2018-10-30 16:37 UTC | 2018-10-30 23:28 UTC | 6.8 h | resolved |
| [Errors with credit card payments](https://rewindex.com/company/twilio/incidents/rj9lc47zsp7g.md) | none | 2018-10-31 10:24 UTC | 2018-10-31 11:01 UTC | 37 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] XL Axiata, Indonesia Emergency Carrier Maintenance](https://rewindex.com/company/twilio/incidents/4ykpx8ph4yz9.md) | maintenance | 2018-10-02 13:46 UTC | 2018-10-02 17:46 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled carrier maintenance for U.S. toll-free SMS  - Oct 4, 22:00 - 00:00 PT](https://rewindex.com/company/twilio/incidents/9q9cbfxkvr77.md) | maintenance | 2018-10-05 05:00 UTC | 2018-10-05 06:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Indonesia XL Axiata SMS maintenance - October 11, 11:00 - 12:00 PT](https://rewindex.com/company/twilio/incidents/bqjr1pbx983l.md) | maintenance | 2018-10-11 18:00 UTC | 2018-10-11 19:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] US/Canada Toll-Free SMS carrier maintenance - Oct 17, 22:00 - 02:00 PT](https://rewindex.com/company/twilio/incidents/wxp1bsw4q72z.md) | maintenance | 2018-10-18 05:01 UTC | 2018-10-18 09:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] AT&T US Toll-Free SMS carrier maintenance - Oct 22, 19:00 - 03:00 Pacific](https://rewindex.com/company/twilio/incidents/nk1210w2q14b.md) | maintenance | 2018-10-23 02:00 UTC | 2018-10-23 10:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Twilio London Interconnect maintenance - October 26, 05:00 - 06:00 BST](https://rewindex.com/company/twilio/incidents/kbytfkrzlpyl.md) | maintenance | 2018-10-26 04:00 UTC | 2018-10-26 05:00 UTC | 1.0 h | resolved |

## Cite this

Twilio posted 40 status incidents in October 2018 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/twilio/2018/10
- Citation: Twilio, “Twilio in October 2018” (2018-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/2018/10 (CC BY 4.0).
- Markdown link: `[Twilio: Twilio in October 2018 (2018-10-01)](https://rewindex.com/company/twilio/2018/10)`


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Canonical: https://rewindex.com/company/twilio/2018/10 · Markdown: https://rewindex.com/company/twilio/2018/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:51:25.532Z