Companies Sinch Monthly reportsNovember 2021

Sinch in November 2021: incidents, uptime and changes

70incidents posted

2labelled major or critical

99.68%free of major/critical

60.96%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 2 h 18 min, incident time 11.7 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 29 · No impact listed 39

Major and critical incidents 2

Incident	Impact	Started	Duration	Status	Day
Internal Service Issues	Major	Nov 10, 2021, 15:24	1.1 h	resolved	11-10
Customer Support - Ticketing System	Major	Nov 15, 2021, 23:24	1.3 h	resolved	11-15

Other incidents 68

Incident	Impact	Started	Duration	Status	Day
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34463	No impact listed	Nov 1, 2021, 18:57	2.7 h	resolved	11-01
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34475	No impact listed	Nov 1, 2021, 23:30	3.4 h	resolved	11-01
DI SMS 365 \| Enterprise Messaging \| Potential delay in receipt of DLR from multiple operators in Tanzania	No impact listed	Nov 2, 2021, 10:47	1.3 h	resolved	11-02
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34502	No impact listed	Nov 2, 2021, 15:32	11 h	resolved	11-02
DI SMS 365\| Enterprise Messaging \| Delay in delivery of DLR traffic \| TT# MNOC-34509	No impact listed	Nov 2, 2021, 20:48	2.5 h	resolved	11-02
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34534	No impact listed	Nov 3, 2021, 15:23	6.2 h	resolved	11-03
Delivery Issues Mexico - Telcel	Minor	Nov 4, 2021, 07:09	2.1 h	resolved	11-04
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards one of our partners in Mexico	Minor	Nov 4, 2021, 07:15	2.4 h	resolved	11-04
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MT and DLR traffic towards one of our partners in Nigeria	No impact listed	Nov 4, 2021, 12:42	8.3 h	resolved	11-04
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34563	No impact listed	Nov 4, 2021, 19:43	8.0 h	resolved	11-04
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34588	No impact listed	Nov 5, 2021, 19:59	8.5 h	resolved	11-05
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34617	No impact listed	Nov 6, 2021, 15:58	1.6 h	resolved	11-06
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-34629	No impact listed	Nov 6, 2021, 22:53	3.8 h	resolved	11-06
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34645	No impact listed	Nov 7, 2021, 16:11	8.4 h	resolved	11-07
DI SMS 365 \| Operator Services\| Potential Delay in delivery of delivery receipts \| TT# MNOC-34673	Minor	Nov 9, 2021, 01:51	1.0 h	resolved	11-09
Sinch Service Notification - Brazil Site	No impact listed	Nov 9, 2021, 02:07	3.8 h	resolved	11-09
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34696	No impact listed	Nov 9, 2021, 17:51	7.7 h	resolved	11-09
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MT,MO and DLR traffic towards Radiomovil Dipsa (TELCEL) in Mexico	No impact listed	Nov 9, 2021, 17:58	3.4 h	resolved	11-09
Delivery degradation - France SFR	No impact listed	Nov 10, 2021, 04:30	0 min	resolved	11-10
Delivery Issues - Italy	Minor	Nov 10, 2021, 16:54	54 min	resolved	11-10
Service Notification - Dashboard	Minor	Nov 11, 2021, 08:00	6.2 h	resolved	11-11
Sinch Incident - DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MT, MO and DLR traffic towards one of our partners in Botswana TT#NA	No impact listed	Nov 11, 2021, 08:29	5.8 h	resolved	11-11
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34765	No impact listed	Nov 11, 2021, 17:09	1.6 h	resolved	11-11
Performance degradation - US - AT&T	Minor	Nov 12, 2021, 04:11	1.4 h	resolved	11-12
Service Notification - Data Calling Degradation	Minor	Nov 12, 2021, 09:09	2.1 h	resolved	11-12
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34796	No impact listed	Nov 12, 2021, 16:56	4.5 h	resolved	11-12
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards one of our partners in Mexico	No impact listed	Nov 12, 2021, 21:25	3.7 h	resolved	11-12
Performance degradation - Telefonica Mexico	Minor	Nov 13, 2021, 12:37	51 min	resolved	11-13
DI SMS 365 \| Enterprise Messaging \| Potential delay in receipt of DLR from Vodafone Egypt in Egypt	No impact listed	Nov 15, 2021, 14:52	2.2 h	resolved	11-15
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34889	No impact listed	Nov 16, 2021, 00:27	4.3 h	resolved	11-16
Delivery Issues- Cellcard KH	Minor	Nov 16, 2021, 08:23	8.9 h	resolved	11-16
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34914	No impact listed	Nov 16, 2021, 17:02	5.3 h	resolved	11-16
Delivery issues - Ooredoo Tunisia	Minor	Nov 17, 2021, 04:30	11 h	resolved	11-17
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MT Traffic towards Core Telecom UK in United Kingdom	Minor	Nov 17, 2021, 12:01	20 h	resolved	11-17
DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of MT, MO and DLR traffic towards Vodafone Egypt in Egypt	No impact listed	Nov 17, 2021, 15:12	1.2 h	resolved	11-17
Performance degradation - Customer Portal	Minor	Nov 17, 2021, 15:34	42 h	resolved	11-17
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34940	No impact listed	Nov 17, 2021, 18:26	2.5 h	resolved	11-17
Delivery Issue Dominican Republic - Claro	Minor	Nov 17, 2021, 18:48	11 h	resolved	11-17
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34940	No impact listed	Nov 18, 2021, 01:28	3.5 h	resolved	11-18
Verification Degradation	No impact listed	Nov 18, 2021, 16:46	2.3 h	resolved	11-18
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-34974	No impact listed	Nov 18, 2021, 16:48	11 h	resolved	11-18
Delivery Issues - Toll-Free Number Provider US	Minor	Nov 19, 2021, 03:00	32 min	resolved	11-19
Delivery Issues - CSL Hong Kong	Minor	Nov 19, 2021, 03:56	2 d	resolved	11-19
Performance degradation - Norway - Telia	Minor	Nov 19, 2021, 11:29	4.0 h	resolved	11-19
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35003	No impact listed	Nov 19, 2021, 16:51	8.2 h	resolved	11-19
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35032	No impact listed	Nov 20, 2021, 16:27	2.6 h	resolved	11-20
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages\|TT#MNOC-35041	No impact listed	Nov 21, 2021, 01:08	6.5 h	resolved	11-21
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MT Traffic towards Core Telecom UK in United Kingdom	Minor	Nov 21, 2021, 18:54	8.1 h	resolved	11-21
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35087	No impact listed	Nov 22, 2021, 22:40	9.5 h	resolved	11-22
Service Notification - Dashboard	Minor	Nov 23, 2021, 05:38	2 d	resolved	11-23
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35107	No impact listed	Nov 23, 2021, 17:10	14 h	resolved	11-23
DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of MT, MO and DLR traffic towards Maxis in Malaysia	Minor	Nov 24, 2021, 01:13	29 h	resolved	11-24
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards one of our partners in Mexico	No impact listed	Nov 24, 2021, 06:12	3.3 h	resolved	11-24
Delivery Issue - Telefonica Peru	Minor	Nov 24, 2021, 18:31	6.7 h	resolved	11-24
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35148	No impact listed	Nov 24, 2021, 21:44	7.6 h	resolved	11-24
DI SMS 365\| Enterprise Messaging \| Delay in delivery of DLR traffic \| TT# MNOC-35194	Minor	Nov 26, 2021, 16:44	15 h	resolved	11-26
Delivery degradation - T-Mobile US	Minor	Nov 26, 2021, 17:06	1.1 h	resolved	11-26
Delivery degradation - US Cellular	Minor	Nov 26, 2021, 17:15	28 h	resolved	11-26
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35195	No impact listed	Nov 26, 2021, 17:22	11 h	resolved	11-26
DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of MT, MO and DLR traffic towards Vodafone in Egypt	Minor	Nov 26, 2021, 19:27	8.6 h	resolved	11-26
Delivery Issue - Pakistan - Telenor	Minor	Nov 27, 2021, 08:52	1.5 h	resolved	11-27
Performance degradation - Norway - Telia	Minor	Nov 29, 2021, 10:13	3.5 h	resolved	11-29
Delivery degradation - US Cellular	Minor	Nov 29, 2021, 14:44	2 d	resolved	11-29
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards US Cellular in United States	Minor	Nov 29, 2021, 15:31	1.6 h	resolved	11-29
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DLR traffic \| TT# MNOC-35265	No impact listed	Nov 29, 2021, 15:57	9.0 h	resolved	11-29
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35266	No impact listed	Nov 29, 2021, 16:15	19 h	resolved	11-29
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35306	No impact listed	Nov 30, 2021, 16:53	14 h	resolved	11-30
Delivery issues - Vodafone Egypt	Minor	Nov 30, 2021, 21:11	4.8 h	resolved	11-30

Maintenance 76

Show scheduled maintenance

Nov 2, 2021, 05:01 [Scheduled] External Maintenance - North America Long Number Provider
Nov 2, 2021, 06:00 [Scheduled] DI Live Link 365 & DI SMS 365 (SMSx) | Enterprise Messaging & Operator Services | Network Maintenance | PCR Number # PSD-9340
Nov 2, 2021, 07:00 [Scheduled] DI E-Mail 365 | Enterprise Messaging | 3rd party System Maintenance | Ref Number# NA
Nov 3, 2021, 02:30 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number # PSD-9316
Nov 3, 2021, 09:01 [Scheduled] [Updated SSL Certificate Installation] xml001.qsv.us.mblox.com and smpp001.qsv.us.mblox.com - US
Nov 4, 2021, 03:04 [Scheduled] External Maintenance - Toll-Free Number Provider
Nov 4, 2021, 04:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number#2471
Nov 4, 2021, 04:01 [Scheduled] External Maintenance - North America Long Number Provider
Nov 4, 2021, 05:02 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 22337217-1
Nov 4, 2021, 05:02 [Scheduled] DI SMS 365 | Operator services | 3rd party Network Maintenance | Ref Number# 22337217-1
Nov 4, 2021, 07:30 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch NRJ Mobile/LEGOS France Migration
Nov 4, 2021, 09:13 SDI SMS 365(iSMS) | Operator Services | Potential delay in delivery of MO, MT and DLR Traffic | TT# MNOC-34551
Nov 5, 2021, 03:01 [Scheduled] External Maintenance - Toll-Free Number Provider
Nov 6, 2021, 09:02 [Scheduled] DI E-Mail 365 | Enterprise Messaging | 3rd Party Application Maintenance | Ref Number# 1796776
Nov 6, 2021, 16:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 22389192-1
Nov 6, 2021, 16:01 [Scheduled] DI LTE 365 & DI GRX 365| Operator services | 3rd party Network Maintenance | Ref Number# 22389192-1
Nov 6, 2021, 18:22 DI SMS 365 | Enterprise Messaging | Delay in delivery of MT and DLR traffic towards one of our partners in Nigeria | TT#NA
Nov 8, 2021, 07:07 [Scheduled] External Maintenance - (AT&T - US)
Nov 8, 2021, 09:36 DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR Traffic towards Globacom Nigeria(GLOMOBILE)
Nov 8, 2021, 17:17 DI SMS 365 | Enterprise Messaging | Delay in delivery of DLR traffic towards Celtel in Zambia
Nov 9, 2021, 01:00 [Scheduled] DI SMS 365(iSMS) | Operator Services | 3rd party Network Maintenance | Ref Number# 22375362-1
Nov 9, 2021, 03:45 [Scheduled] External Maintenance - (AT&T - US)
Nov 9, 2021, 04:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number#2475
Nov 9, 2021, 05:00 [Scheduled] DI SMS 365| Enterprise Messaging | 3rd party Application Maintenance | Planned maintenance towards AT&T Mobility.
Nov 9, 2021, 05:01 [Scheduled] DI MMS 365 – MM4 | Operator Services | 3rd party Network Maintenance | Ref Number# 22354301-1
Nov 9, 2021, 05:01 [Scheduled] DI SMS 365 (SMSx) | Operator Services | 3rd party Network Maintenance | Ref Number# 22354301-1
Nov 9, 2021, 05:01 [Scheduled] DI MMS 365 – MM7 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 22354301-1
Nov 9, 2021, 08:01 [Scheduled] WhatsApp Routine Maintenance - EU
Nov 9, 2021, 10:00 [Scheduled] WhatsApp Routine Maintenance - US
Nov 9, 2021, 16:02 [Scheduled] Scheduled Maintenance - Data Calling Platform
Nov 10, 2021, 01:00 [Scheduled] [Updated SSL Certificate Installation] smpp2.mblox.com
Nov 10, 2021, 04:00 [Scheduled] External Maintenance - (AT&T - US)
Nov 10, 2021, 08:00 [Scheduled] Conversation API Routine Maintenance - EU
Nov 10, 2021, 09:02 [Scheduled] Conversation API Routine Maintenance - US
Nov 11, 2021, 03:03 [Scheduled] Scheduled Maintenance - EU1 Site
Nov 11, 2021, 04:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Nov 11, 2021, 07:00 [Scheduled] DI E-Mail 365 | Enterprise Messaging | 3rd party Application Maintenance | Ref Number# NA
Nov 11, 2021, 16:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 22387761-1
Nov 12, 2021, 13:31 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch Bahrain Telecommunications Migration - Upcoming scheduled maintenance notice
Nov 15, 2021, 05:00 [Scheduled] DI SMS 365 | Enterprise Messaging | Application Maintenance | PCR Number #9365
Nov 15, 2021, 06:00 [Scheduled] External Maintenance - T-Mobile - US
Nov 15, 2021, 06:42 [Scheduled] [ROLLBACK] | DI SMS 365 | Enterprise Messaging | Application Maintenance | PCR Number #9365
Nov 16, 2021, 01:01 [Scheduled] Sinch Service Notification - EU1 Site
Nov 16, 2021, 07:00 [Scheduled] External Maintenance - Cellular - US
Nov 16, 2021, 09:00 [Scheduled] Scheduled Maintenance - US3 Site
Nov 16, 2021, 09:00 [Scheduled] DI SMS 365 (iSMS) | Operator Services | DI Application Maintenance | PCR Number # PSD-9359
Nov 16, 2021, 09:16 DI SMS 365 | Enterprise Messaging | Delay in delivery of MT traffic towards Multiple Countries and Networks
Nov 16, 2021, 09:30 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch Transatel France Migration
Nov 16, 2021, 23:05 [Scheduled] DI MMX 365 | Operator Services | 3rd party Network Maintenance | Ref Number# 22387500-1
Nov 16, 2021, 23:05 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 22387500-1
Nov 17, 2021, 01:02 DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-34914
Nov 18, 2021, 04:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Nov 18, 2021, 04:01 [Scheduled] External Maintenance - (AT&T - US)
Nov 18, 2021, 09:02 [Scheduled] Scheduled Maintenance - US3 Site
Nov 19, 2021, 04:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Nov 19, 2021, 04:45 [Scheduled] External Maintenance - (AT&T - US)
Nov 21, 2021, 16:33 DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-35050
Nov 22, 2021, 00:01 [Scheduled] [ANNOUNCEMENT] DI SMSx,MM4 & MM7| Operator Services Network Operations | Network Freeze Notification for Thanksgiving Day (US)/ Black Friday/Black week | 2021
Nov 22, 2021, 04:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Nov 22, 2021, 09:00 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch TideSoftware Migration - Upcoming scheduled maintenance notice
Nov 24, 2021, 09:00 [Scheduled] Conversation API Routine Maintenance - EU
Nov 24, 2021, 09:00 [Scheduled] Conversation API Routine Maintenance - US
Nov 24, 2021, 10:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Application Maintenance | Ref Number# 2111/1417
Nov 24, 2021, 16:00 [Scheduled] DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000004279179
Nov 25, 2021, 09:00 [Scheduled] [Updated Root CA SSL Certificate Installation] MMS Gateway: api.ci.mblox.com (25th Nov 2021 @ 09:00-10:00 UTC)
Nov 25, 2021, 15:00 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch Hutchison Telecom Lanka Migration
Nov 26, 2021, 21:30 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number#N/A
Nov 29, 2021, 13:00 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch Spark New Zealand and Skinny Mobile Migration
Nov 30, 2021, 00:01 [Scheduled] Sinch Scheduled Maintenance - Mblox Legacy (EU)
Nov 30, 2021, 01:00 [Scheduled] [Updated SSL Certificate Installation] REST and Legacy smpp API
Nov 30, 2021, 03:50 DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR Traffic towards Spark New Zealand
Nov 30, 2021, 08:00 [Scheduled] WhatsApp Routine Maintenance - EU
Nov 30, 2021, 08:30 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch Coriolis Telecom SAS Migration
Nov 30, 2021, 09:00 [Scheduled] [Updated SSL Certificate Installation] xml.us.mblox.com and Xml3.us.mblox.com
Nov 30, 2021, 10:02 [Scheduled] WhatsApp Routine Maintenance - US
Nov 30, 2021, 13:00 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch Smartone Macau Migration

Cite this

Sinch posted 70 status incidents in November 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title: Sinch in November 2021
Vendor: Sinch
Date: 2021-11-01 00:00 UTC
URL: https://rewindex.com/company/sinch/2021/11

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