Companies Sinch Monthly reportsDecember 2021

Sinch in December 2021: incidents, uptime and changes

72incidents posted

0labelled major or critical

100%free of major/critical

24.15%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 0 min, incident time 23.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 45 · No impact listed 27

Incidents 72

Incident	Impact	Started	Duration	Status	Day
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-35339	No impact listed	Dec 1, 2021, 20:17	11 h	resolved	12-01
Delivery Issue- Bell Canada	Minor	Dec 1, 2021, 20:52	7 d	resolved	12-01
Service Notification - Dashboard	No impact listed	Dec 1, 2021, 23:00	0 min	resolved	12-01
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards one of our partners in Nigeria.	No impact listed	Dec 2, 2021, 12:40	5.1 h	resolved	12-02
DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of MT, MO and DLR traffic towards Vodafone in Egypt	No impact listed	Dec 2, 2021, 18:19	6.1 h	resolved	12-02
Delivery Issue Iraq - Asiacell	Minor	Dec 3, 2021, 05:41	5.7 h	resolved	12-03
Performance degradation - Customer Portal	Minor	Dec 3, 2021, 14:53	4.4 h	resolved	12-03
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DR from AT&T Mobility in United States \| MNOC-35429	No impact listed	Dec 3, 2021, 23:24	5.7 h	resolved	12-03
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35453	No impact listed	Dec 4, 2021, 17:05	13 h	resolved	12-04
Sinch Incident - DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MT, MO & DR from American Samoa Telecommunications Authority(ASTCA) in American Samoa - 4th December 2021	No impact listed	Dec 5, 2021, 00:02	2.5 h	resolved	12-05
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35480	No impact listed	Dec 5, 2021, 16:46	5.0 h	resolved	12-05
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35509	No impact listed	Dec 6, 2021, 17:53	3.1 h	resolved	12-06
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DR from AT&T Mobility in United States \| MNOC-35511	No impact listed	Dec 6, 2021, 19:01	13 h	resolved	12-06
PSTN Performance Degradation - South America	Minor	Dec 6, 2021, 20:16	17 min	resolved	12-06
Delivery Issue - Singapore M1	Minor	Dec 6, 2021, 23:57	1.6 h	resolved	12-06
Delivery Issue - Brazil TIM	Minor	Dec 7, 2021, 03:55	5.8 h	resolved	12-07
Delivery issues - Sky Mobile - United Kingdom	Minor	Dec 7, 2021, 13:17	6 d	resolved	12-07
Verification Degradation	Minor	Dec 7, 2021, 15:55	1.2 h	resolved	12-07
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DR towards AT&T Mobility in United States	Minor	Dec 7, 2021, 17:38	18 h	resolved	12-07
Calling Degradation - US East	Minor	Dec 7, 2021, 17:46	15 h	resolved	12-07
Delivery degradation - France NRJ Mobile	Minor	Dec 8, 2021, 00:24	1.5 h	resolved	12-08
Verification Degradation	Minor	Dec 8, 2021, 07:45	1.8 h	resolved	12-08
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DR towards AT&T Mobility in United States	Minor	Dec 8, 2021, 15:00	57 d	resolved	12-08
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards multiple MTN networks	Minor	Dec 8, 2021, 22:13	1.1 h	resolved	12-08
Performance degradation - Norway - Telia	Minor	Dec 8, 2021, 22:50	5.6 h	resolved	12-08
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR towards United States	No impact listed	Dec 9, 2021, 08:20	56 min	resolved	12-09
Sinch Incident - Network Disturbance	Minor	Dec 9, 2021, 16:00	0 min	resolved	12-09
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MT,MO and DLR traffic towards AT&T Mexico	No impact listed	Dec 9, 2021, 22:23	2.5 h	resolved	12-09
DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of MT, MO and DLR traffic towards Vodafone in Egypt	No impact listed	Dec 10, 2021, 18:15	2.3 h	resolved	12-10
Sinch Incident Notification - Degradation to REST API for US	No impact listed	Dec 11, 2021, 02:05	0 min	resolved	12-11
Sinch Incident Notification - Degradation to REST API for US	No impact listed	Dec 11, 2021, 02:14	2.0 h	resolved	12-11
Delivery Issue - GrameenPhone Bangladesh	Minor	Dec 11, 2021, 17:19	3.2 h	resolved	12-11
Delivery issues - Vodafone Egypt	Minor	Dec 12, 2021, 15:53	5.4 h	resolved	12-12
Delivery Issue Iraq - Asiacell	Minor	Dec 13, 2021, 16:28	4.6 h	resolved	12-13
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35754	No impact listed	Dec 15, 2021, 00:30	6.6 h	resolved	12-15
General Network Disturbance - US	Minor	Dec 15, 2021, 15:39	13 h	resolved	12-15
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35804	No impact listed	Dec 15, 2021, 20:31	4.2 h	resolved	12-15
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DLR traffic \| TT# MNOC-35808	No impact listed	Dec 15, 2021, 20:57	3.8 h	resolved	12-15
Delivery issues - Vodafone Egypt	Minor	Dec 16, 2021, 09:20	4.6 h	resolved	12-16
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35847	No impact listed	Dec 16, 2021, 17:40	5.3 h	resolved	12-16
Delivery issues - Bouygues Telecom	Minor	Dec 17, 2021, 11:32	56 min	resolved	12-17
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35887	No impact listed	Dec 17, 2021, 16:43	13 h	resolved	12-17
Delivery issues - Telcel Mexico	Minor	Dec 17, 2021, 19:59	8.3 h	resolved	12-17
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards Vodafone New Zealand	Minor	Dec 18, 2021, 05:46	1.5 h	resolved	12-18
Delivery Issue - GrameenPhone - Bangladesh	Minor	Dec 18, 2021, 13:04	5.9 h	resolved	12-18
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35911	No impact listed	Dec 18, 2021, 17:31	7.2 h	resolved	12-18
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35935	No impact listed	Dec 20, 2021, 01:07	3.5 h	resolved	12-20
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR Traffic towards AT&T Mobility in United States	No impact listed	Dec 20, 2021, 04:44	56 min	resolved	12-20
Delivery Issue - Pakistan - Telenor	Minor	Dec 20, 2021, 08:53	19 h	resolved	12-20
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-35956	No impact listed	Dec 20, 2021, 17:28	5.3 h	resolved	12-20
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DLR traffic \| TT# MNOC-35955	Minor	Dec 20, 2021, 18:51	5.6 h	resolved	12-20
Delivery Issue Iraq - Zain	Minor	Dec 21, 2021, 08:34	23 h	resolved	12-21
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DR traffic \| TT# MNOC-35988	Minor	Dec 21, 2021, 21:18	1.4 h	resolved	12-21
Calling Services - Performance Degradation	Minor	Dec 22, 2021, 12:45	1.7 h	resolved	12-22
Whatsapp Service Outage	Minor	Dec 22, 2021, 13:12	2.7 h	resolved	12-22
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-36020	No impact listed	Dec 22, 2021, 17:07	11 h	resolved	12-22
Delivery issues - Vodafone Egypt	Minor	Dec 23, 2021, 14:30	6.6 h	resolved	12-23
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-36041	No impact listed	Dec 23, 2021, 16:27	1.3 h	resolved	12-23
DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of MO, MT and DLR traffic towards one of our partners in Brunei Darussalam	Minor	Dec 24, 2021, 00:29	7.3 h	resolved	12-24
Delivery Issue Brazil - Claro	Minor	Dec 26, 2021, 07:06	6.2 h	resolved	12-26
Delivery issues - Vodafone Egypt	Minor	Dec 26, 2021, 12:07	22 h	resolved	12-26
Delivery issues - Vodafone Egypt	Minor	Dec 27, 2021, 12:37	20 h	resolved	12-27
Delivery issues - Vodafone Egypt	Minor	Dec 28, 2021, 13:15	18 h	resolved	12-28
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-36139	Minor	Dec 28, 2021, 18:16	9.8 h	resolved	12-28
DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of MT and DLR \| TT# MNOC-36144	No impact listed	Dec 29, 2021, 03:35	0 min	resolved	12-29
Delivery issues - Eir Ireland	Minor	Dec 29, 2021, 11:07	41 h	resolved	12-29
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of DR traffic \| TT# MNOC-36162	Minor	Dec 29, 2021, 20:29	1.6 h	resolved	12-29
Delivery issues - Ooredoo Tunisia	Minor	Dec 30, 2021, 06:27	15 h	resolved	12-30
Delivery Issue Brazil - Claro	Minor	Dec 31, 2021, 00:54	9.8 h	resolved	12-31
PSTN Performance Degradation - Brazil	Minor	Dec 31, 2021, 01:42	4.2 h	resolved	12-31
Delivery issues - Vodafone Egypt	Minor	Dec 31, 2021, 16:32	5.4 h	resolved	12-31
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-36204	Minor	Dec 31, 2021, 17:58	11 h	resolved	12-31

Maintenance 56

Show scheduled maintenance

Dec 1, 2021, 01:00 [Scheduled] [Updated SSL Certificate Installation] Nova HTTP SMS, HTTP Lookup, and Legacy SMPP
Dec 1, 2021, 05:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 2480
Dec 1, 2021, 07:00 [Scheduled] Scheduled Reach Platform Maintenance
Dec 1, 2021, 08:00 [Scheduled] Sinch Maintenance Notification on our CA sites loadbalancers
Dec 1, 2021, 09:01 [Scheduled] [Updated SSL Certificate Installation] REST, Nova SMPP, httpsms, Lookup, and Legacy SMPP
Dec 1, 2021, 19:32 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance - Multiple Airtel networks in Africa | Ref Number# NA
Dec 2, 2021, 06:00 [Scheduled] Customer Portal routine maintenance
Dec 2, 2021, 15:00 [Scheduled] Sinch Maintenance Notification on our AU and BR sites loadbalancers
Dec 3, 2021, 07:00 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number # PSD-9374
Dec 3, 2021, 16:31 DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-35421
Dec 4, 2021, 00:00 [Scheduled] DI MMX 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000004433411
Dec 4, 2021, 00:00 [Scheduled] DI LTE 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000004433411
Dec 4, 2021, 18:00 [Scheduled] DI SMS 365| Enterprise Messaging | Message Manager Application Maintenance | PCR Number # 9407
Dec 4, 2021, 18:00 [Scheduled] DI SMS 365 | Enterprise Messaging | System and Application Maintenance | PCR Number # PSD-9382
Dec 4, 2021, 18:15 DI SMS 365 | Enterprise Messaging | Delay in delivery of DR from AT&T Mobility in United States | MNOC-35450
Dec 6, 2021, 07:02 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number # PSD-9375
Dec 7, 2021, 00:00 [Scheduled] Sinch Scheduled Maintenance - Mblox Legacy (EU)
Dec 7, 2021, 01:00 [Scheduled] [Updated SSL Certificate Installation] REST, Nova HTTP SMS, HTTP Lookup
Dec 7, 2021, 07:01 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number # PSD-9376
Dec 7, 2021, 09:00 [Scheduled] [Updated SSL Certificate Installation] US Nova HTTP SMS and Lookup, REST API, and Legacy REDHOT API
Dec 7, 2021, 09:01 [Scheduled] Sinch Scheduled Maintenance - Security Enhancement - US3 Site
Dec 7, 2021, 11:56 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch Vodafone New Zealand Migration
Dec 8, 2021, 07:00 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number # PSD-9377
Dec 8, 2021, 07:00 [Scheduled] DI MMS 365 – MM4 | Operator Services | Application Maintenance | Ref Number# PSD-9417
Dec 8, 2021, 08:00 [Scheduled] Conversation API Routine Maintenance - EU
Dec 8, 2021, 09:01 [Scheduled] Conversation API Routine Maintenance - US
Dec 8, 2021, 09:01 [Scheduled] DI E-Mail 365 | Enterprise Messaging | 3rd party Application Maintenance | Ref Number# NA
Dec 8, 2021, 09:01 [Scheduled] Sinch Scheduled Maintenance - Mblox Legacy (US)
Dec 8, 2021, 12:02 [Scheduled] DI SMS 365 | Enterprise Messaging | SDI to Sinch 2Degrees New Zealand Migration
Dec 8, 2021, 22:00 [Scheduled] DI MMX 365 | Operator Services | 3rd party Network Maintenance | Ref Number# INC000004621385
Dec 9, 2021, 01:00 [Scheduled] [Updated SSL Certificate Installation] Nova SMPP
Dec 9, 2021, 05:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 2482
Dec 9, 2021, 05:47 DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-35576
Dec 9, 2021, 07:00 [Scheduled] DI MMS 365 – MM7 | Operator Services | Application Maintenance | Ref Number# PSD-9418
Dec 9, 2021, 07:00 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number # PSD-9378
Dec 9, 2021, 09:00 [Scheduled] [Updated SSL Certificate Installation] US Nova and Legacy Aries
Dec 9, 2021, 10:00 [Scheduled] DI SMS 365| Enterprise Messaging | CMP Portal Application Maintenance | PCR Number # 9413
Dec 10, 2021, 07:00 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number # PSD-9379
Dec 12, 2021, 09:35 [Scheduled] Customer Support - Ticketing System
Dec 12, 2021, 15:57 [Scheduled] Customer Support - Ticketing System
Dec 12, 2021, 17:23 DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-35688
Dec 13, 2021, 00:01 [Scheduled] [ANNOUNCEMENT] DI SMSx, iSMS, MMS (All) & IPX Services | Operator Services Network Operations| Network Freeze Notification for Christmas/New Year 2021-22
Dec 13, 2021, 07:00 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number # PSD-9380
Dec 14, 2021, 03:00 [Scheduled] DI SMS 365| Operator Services | Application Maintenance | PCR Number # PSD-9420
Dec 14, 2021, 05:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance towards AT&T Mexico in Mexico
Dec 14, 2021, 08:00 [Scheduled] DI Live Link 365 & DI SMS 365 (SMSx) | Enterprise Messaging & Operator Services |Application Maintenance | PCR Number # PSD-9419
Dec 14, 2021, 08:57 [Scheduled] Services | Operator Services | System Maintenance | PCR Number # PSD-9419
Dec 14, 2021, 09:00 [Scheduled] DI SMS 365 | Operator Services | Application Maintenance | PCR Number # PSD-9424
Dec 14, 2021, 09:00 [Scheduled] Sinch Emergency Maintenance - Mblox Legacy
Dec 14, 2021, 18:30 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd Party Planned Maintenance - Multiple Airtel networks
Dec 16, 2021, 09:00 [Scheduled] [Updated SSL Certificate Installation] US HTTP SMS
Dec 16, 2021, 09:00 [Scheduled] Sinch Emergency Maintenance - Mblox Legacy
Dec 17, 2021, 05:00 [Scheduled] External Maintenance - Toll Free Number Provider
Dec 22, 2021, 01:00 [Scheduled] Emergency Maintenance - EU1 Site
Dec 24, 2021, 17:00 [Scheduled] External Maintenance - Orange Belgium - Delivery Report Freeze
Dec 27, 2021, 15:00 [Scheduled] DI SMS 365| Enterprise Messaging | 3rd party Network Maintenance | Ref Number# NA

Cite this

Sinch posted 72 status incidents in December 2021 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title: Sinch in December 2021
Vendor: Sinch
Date: 2021-12-01 00:00 UTC
URL: https://rewindex.com/company/sinch/2021/12

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