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CompaniesSinchIncidents

Sinch: Calling Services - Performance Degradation

MinorStatus: resolvedStarted Resolved (1.7 h)1 updatestatus.sinch.com (opens in new tab)
Part of an outage event

AWS us-east-1 outage, Dec 22, 2021 · 40 vendors, 40 incidents

Sinch’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +3 min vs the first vendor naming AWS)

Swipe sideways to see the whole diagram.

same windowAWS us-east-1own incident not archivedWithin an hour8 vendors, 6 blamed AWSFirebolt, Bitbucket, HubSpot, CircleCI +41 to 4 hours later1 vendorConfluentSinch (this incident)posted +3 min
same windowAWS us-east-1own incident not archivedWithin an hour8 vendors, 6 blamed AWSFirebolt, Bitbucket, HubSpot,CircleCI +41 to 4 hours later1 vendorConfluentSinch (this incident)posted +3 min
Sinch is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 6 blamed AWS<br/>Firebolt, Bitbucket, HubSpot, CircleCI +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor<br/>Confluent"]:::names
  root --> h4
  me["Sinch (this incident)<br/>posted +3 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    Dear Client, We are writing to inform you that we are observing a stable performance for our calling service. Incident start time: 2021-12-22 12:12 UTC Incident restoration time: 2021-12-22 13:33 UTC Incident stop time: 2021-12-22 13:35 UTC If you have any further questions or concerns, please do not hesitate to reach out to support@sinch.com.

From Sinch’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.sinch.com (opens in new tab).

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