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CompaniesShopifyMonthly reportsNovember 2018

Shopify in November 2018: incidents, uptime and changes

22incidents posted
13labelled major or critical
96.13%free of major/critical
95.62%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 27 h 50 min, incident time 31 h 28 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 13 · Minor 5 · No impact listed 4

Major and critical incidents 13

IncidentImpactStartedDurationStatusDay
Admin and storefront not loading correctly for some storesMajor2.1 hresolved11-05
Some stores unable to purchase UPS shipping labels.Major2 minresolved11-06
UPS shipping rates not available at checkoutMajor1 minresolved11-06
Some stores unable to purchase UPS shipping labels.Major46 minresolved11-09
Some stores unable to purchase UPS shipping labels.Major2.4 hresolved11-09
Some stores unable to purchase UPS shipping labels.Major8 minresolved11-12
Third party applications not loading correctly in the admin for some storesMajor7.2 hresolved11-14
Stores unable to purchase shipping labels.Major3.4 hresolved11-20
Fedex shipping rates not available at checkoutMajor1.8 hresolved11-26
Fedex shipping rates not available at checkoutMajor22 minresolved11-26
Canada Post shipping rates not available at checkoutMajor6.5 hresolved11-27
Shipping settings and label purchases not loading correctly for all storesMajor41 minresolved11-28
Interruption in service on some storesMajor2.5 hresolved11-30

Other incidents 9

IncidentImpactStartedDurationStatusDay
Shopify Pay not loading customer information at checkoutMinor33 minresolved11-01
Admin not loading correctly for some storesMinor47 minresolved11-04
The search function is currently not loading for a small number of users. We're investigating and will keep you updated.Minor1.9 hresolved11-09
Shopify Payments providing error messages for some requestsNo impact listed18 minresolved11-13
Admin errors and lower Checkouts for some storesMinor50 minresolved11-14
Paypal Payflow intermittent connectivity errors when processing paymentsNo impact listed6.5 hresolved11-17
Shopify storefronts not accessible on some storesMinor1.5 hresolved11-19
Interruption in service on some storesNo impact listed0 minresolved11-28
Unable to create new stores on Shopify.com, access Payments section of Shopify admin and purchase shipping labelsNo impact listed6 minresolved11-28

Cite this

Shopify posted 22 status incidents in November 2018 (13 major or critical); 0 price changes and 0 notable page changes observed.

Title
Shopify in November 2018
Vendor
Shopify
Date
URL
https://rewindex.com/company/shopify/2018/11

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