CompaniesShopifyMonthly reportsOctober 2018
Shopify in October 2018: incidents, uptime and changes
15incidents posted
9labelled major or critical
99.64%free of major/critical
99.03%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 2 h 40 min, incident time 7 h 13 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 9 · Minor 4 · No impact listed 2
Major and critical incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Shopify Payments and Stripe are experiencing elevated decline rates when processing payments | Major | 6 min | resolved | 10-02 | |
| Interruption of services on some stores | Major | 10 min | resolved | 10-02 | |
| Some stores unable to purchase UPS shipping labels. | Major | 0 min | resolved | 10-08 | |
| UPS shipping rates not available at checkout | Major | 10 min | resolved | 10-08 | |
| Some stores unable to purchase UPS shipping labels. | Major | 2 min | resolved | 10-09 | |
| Some stores unable to purchase UPS shipping labels. | Major | 11 min | resolved | 10-14 | |
| Interruption in service on some stores | Major | 1.1 h | resolved | 10-18 | |
| Admin not loading correctly for some stores | Major | 16 min | resolved | 10-23 | |
| UPS shipping rates not available at checkout | Major | 39 min | resolved | 10-25 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Shopify account sign up and Shopify Payments account setup experiencing errors | No impact listed | 1.9 h | resolved | 10-03 | |
| Shopify Flow delayed execution | Minor | 3.4 h | resolved | 10-05 | |
| Shopify storefronts not accessible on some stores | Minor | 45 min | resolved | 10-08 | |
| Draft orders not applying discounts for some stores | No impact listed | 23 min | resolved | 10-11 | |
| Admin not loading correctly for some stores | Minor | 4 min | resolved | 10-12 | |
| Search delayed on Shopify admin and Shopify web pages | Minor | 39 min | resolved | 10-18 |
Cite this
Shopify posted 15 status incidents in October 2018 (9 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Shopify in October 2018
- Vendor
- Shopify
- Date
- URL
- https://rewindex.com/company/shopify/2018/10