# Shopify in October 2018: incidents, uptime and changes > Shopify in October 2018: 15 incidents on its status page (9 major or critical), 99.64% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages. Canonical: https://rewindex.com/company/shopify/2018/10 Last updated: 2018-11-01T00:00:00Z - Incidents posted: 15 (major/critical: 9) · Maintenance: 0 - By vendor impact label: major 9, minor 4, none 2 - Uptime (vendor-reported): 99.64% free of major/critical incidents, 99.03% free of any incident; outage time 2 h 40 min, incident time 7 h 13 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [September 2018](https://rewindex.com/company/shopify/2018/09.md) · Next: [November 2018](https://rewindex.com/company/shopify/2018/11.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Shopify Payments and Stripe are experiencing elevated decline rates when processing payments](https://rewindex.com/company/shopify/incidents/r55g4ms487x7.md) | major | 2018-10-02 00:16 UTC | 2018-10-02 00:22 UTC | 6 min | resolved | | [Interruption of services on some stores](https://rewindex.com/company/shopify/incidents/fqply6ghytpz.md) | major | 2018-10-02 20:28 UTC | 2018-10-02 20:38 UTC | 10 min | resolved | | [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/9hy9txxfc6ht.md) | major | 2018-10-08 14:55 UTC | 2018-10-08 14:55 UTC | 0 min | resolved | | [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/whkk13x1xkpw.md) | major | 2018-10-08 14:56 UTC | 2018-10-08 15:06 UTC | 10 min | resolved | | [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/tcyvkfttcwt6.md) | major | 2018-10-09 15:29 UTC | 2018-10-09 15:31 UTC | 2 min | resolved | | [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/q8226vky4kyx.md) | major | 2018-10-14 03:15 UTC | 2018-10-14 03:26 UTC | 11 min | resolved | | [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/myfsmpynbd1v.md) | major | 2018-10-18 18:52 UTC | 2018-10-18 19:58 UTC | 1.1 h | resolved | | [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/wl70s2lf1k9l.md) | major | 2018-10-23 14:13 UTC | 2018-10-23 14:29 UTC | 16 min | resolved | | [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/1djyprdr77h9.md) | major | 2018-10-25 11:41 UTC | 2018-10-25 12:20 UTC | 39 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Shopify Payments and Stripe are experiencing elevated decline rates when processing payments](https://rewindex.com/company/shopify/incidents/r55g4ms487x7.md) | major | 2018-10-02 00:16 UTC | 2018-10-02 00:22 UTC | 6 min | resolved | | [Interruption of services on some stores](https://rewindex.com/company/shopify/incidents/fqply6ghytpz.md) | major | 2018-10-02 20:28 UTC | 2018-10-02 20:38 UTC | 10 min | resolved | | [Shopify account sign up and Shopify Payments account setup experiencing errors](https://rewindex.com/company/shopify/incidents/fpxv48dclkhc.md) | none | 2018-10-03 14:21 UTC | 2018-10-03 16:12 UTC | 1.9 h | resolved | | [Shopify Flow delayed execution](https://rewindex.com/company/shopify/incidents/8rpryksz51l1.md) | minor | 2018-10-05 00:58 UTC | 2018-10-05 04:21 UTC | 3.4 h | resolved | | [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/b8r0m4y5qgdb.md) | minor | 2018-10-08 14:10 UTC | 2018-10-08 14:55 UTC | 45 min | resolved | | [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/9hy9txxfc6ht.md) | major | 2018-10-08 14:55 UTC | 2018-10-08 14:55 UTC | 0 min | resolved | | [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/whkk13x1xkpw.md) | major | 2018-10-08 14:56 UTC | 2018-10-08 15:06 UTC | 10 min | resolved | | [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/tcyvkfttcwt6.md) | major | 2018-10-09 15:29 UTC | 2018-10-09 15:31 UTC | 2 min | resolved | | [Draft orders not applying discounts for some stores](https://rewindex.com/company/shopify/incidents/37crwmbfj9fm.md) | none | 2018-10-11 19:30 UTC | 2018-10-11 19:53 UTC | 23 min | resolved | | [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/l89l4drpy20s.md) | minor | 2018-10-12 14:00 UTC | 2018-10-12 14:04 UTC | 4 min | resolved | | [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/q8226vky4kyx.md) | major | 2018-10-14 03:15 UTC | 2018-10-14 03:26 UTC | 11 min | resolved | | [Search delayed on Shopify admin and Shopify web pages](https://rewindex.com/company/shopify/incidents/xj17479n3v55.md) | minor | 2018-10-18 18:31 UTC | 2018-10-18 19:10 UTC | 39 min | resolved | | [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/myfsmpynbd1v.md) | major | 2018-10-18 18:52 UTC | 2018-10-18 19:58 UTC | 1.1 h | resolved | | [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/wl70s2lf1k9l.md) | major | 2018-10-23 14:13 UTC | 2018-10-23 14:29 UTC | 16 min | resolved | | [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/1djyprdr77h9.md) | major | 2018-10-25 11:41 UTC | 2018-10-25 12:20 UTC | 39 min | resolved | ## Cite this Shopify posted 15 status incidents in October 2018 (9 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/shopify/2018/10 - Citation: Shopify, “Shopify in October 2018” (2018-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2018/10 (CC BY 4.0). - Markdown link: `[Shopify: Shopify in October 2018 (2018-10-01)](https://rewindex.com/company/shopify/2018/10)` --- Canonical: https://rewindex.com/company/shopify/2018/10 · Markdown: https://rewindex.com/company/shopify/2018/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:04:28.442Z