Companies Shopify Monthly reportsSeptember 2018

Shopify in September 2018: incidents, uptime and changes

17incidents posted

8labelled major or critical

99.36%free of major/critical

97.79%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 4 h 33 min, incident time 15 h 54 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 8 · Minor 7 · No impact listed 2

Major and critical incidents 8

Incident	Impact	Started	Duration	Status	Day
Some stores unable to purchase DHL Express shipping labels.	Major	Sep 4, 2018, 21:00	2.7 h	resolved	09-04
Some stores unable to purchase UPS shipping labels.	Major	Sep 7, 2018, 01:21	13 min	resolved	09-07
Some stores unable to purchase UPS shipping labels.	Major	Sep 7, 2018, 01:50	50 min	resolved	09-07
Some stores unable to purchase USPS shipping labels.	Major	Sep 14, 2018, 03:20	7 min	resolved	09-14
UPS shipping rates not available at checkout	Major	Sep 14, 2018, 04:32	12 min	resolved	09-14
Some stores unable to purchase USPS shipping labels.	Major	Sep 14, 2018, 04:59	1 min	resolved	09-14
Admin not loading correctly for some stores	Major	Sep 25, 2018, 16:30	15 min	resolved	09-25
Some stores unable to purchase UPS shipping labels.	Major	Sep 27, 2018, 11:15	11 min	resolved	09-27

Other incidents 9

Incident	Impact	Started	Duration	Status	Day
Admin not loading correctly for some stores	No impact listed	Sep 6, 2018, 15:05	13 min	resolved	09-06
Admin and checkouts are not working properly for some stores	Minor	Sep 11, 2018, 11:34	17 min	resolved	09-11
Shopify Payments/Stripe are experiencing an interruption in service	Minor	Sep 11, 2018, 23:52	10 min	resolved	09-11
Admin not loading correctly for some stores	Minor	Sep 12, 2018, 16:00	47 min	resolved	09-12
Partner dashboard not loading correctly for some partners	Minor	Sep 19, 2018, 18:45	3.2 h	resolved	09-19
Search delayed on some stores	Minor	Sep 20, 2018, 01:46	55 min	resolved	09-20
Problems accessing admin	No impact listed	Sep 21, 2018, 21:41	2.9 h	resolved	09-21
Paypal activation in Shopify Admin not possible for some shops	Minor	Sep 26, 2018, 16:15	3.9 h	resolved	09-26
Checkout completion issues for Hong Kong based merchants	Minor	Sep 27, 2018, 07:15	2.1 h	resolved	09-27

Maintenance 1

Show scheduled maintenance

Sep 14, 2018, 06:28 [Scheduled] Scheduled maintenance to some shipping services

Cite this

Shopify posted 17 status incidents in September 2018 (8 major or critical); 0 price changes and 0 notable page changes observed.

Title: Shopify in September 2018
Vendor: Shopify
Date: 2018-09-01 00:00 UTC
URL: https://rewindex.com/company/shopify/2018/09

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