CompaniesShopifyMonthly reportsAugust 2018
Shopify in August 2018: incidents, uptime and changes
Vendor-reported outage time 18 h 39 min, incident time 2.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 8 · Minor 11 · No impact listed 1
Major and critical incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Some storefronts, admins, and checkouts (including POS) are inaccessible. We are investigating and will provide updates. | Critical | 5.2 h | resolved | 08-09 | |
| Some stores unable to purchase UPS shipping labels. | Major | 1.4 h | resolved | 08-04 | |
| Admin / Storefronts not loading | Major | 24 min | resolved | 08-06 | |
| Chat support unavailable | Major | 4.0 h | resolved | 08-06 | |
| Search is not working on Shopify admin and storefront | Major | 55 min | resolved | 08-09 | |
| Some stores unable to purchase USPS shipping labels. | Major | 6 min | resolved | 08-15 | |
| Fedex shipping rates not available at checkout | Major | 1.9 h | resolved | 08-19 | |
| Interruption in service on some stores | Major | 6 min | resolved | 08-23 | |
| Some stores unable to purchase Canada Post shipping labels. | Major | 4.7 h | resolved | 08-26 |
Other incidents 12
Cite this
Shopify posted 21 status incidents in August 2018 (9 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Shopify in August 2018
- Vendor
- Shopify
- Date
- URL
- https://rewindex.com/company/shopify/2018/08