# Shopify in August 2018: incidents, uptime and changes

> Shopify in August 2018: 21 incidents on its status page (9 major or critical), 97.49% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2018/08
Last updated: 2018-09-01T00:00:00Z

- Incidents posted: 21 (major/critical: 9) · Maintenance: 0
- By vendor impact label: critical 1, major 8, minor 11, none 1
- Uptime (vendor-reported): 97.49% free of major/critical incidents, 92.76% free of any incident; outage time 18 h 39 min, incident time 2.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2018](https://rewindex.com/company/shopify/2018/07.md) · Next: [September 2018](https://rewindex.com/company/shopify/2018/09.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some storefronts, admins, and checkouts (including POS) are inaccessible. We are investigating and will provide updates.](https://rewindex.com/company/shopify/incidents/lb5hhnqccxf3.md) | critical | 2018-08-09 21:15 UTC | 2018-08-10 02:24 UTC | 5.2 h | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/kk4rgfrr89j2.md) | major | 2018-08-04 14:31 UTC | 2018-08-04 15:52 UTC | 1.4 h | resolved |
| [Admin / Storefronts not loading](https://rewindex.com/company/shopify/incidents/4wj0nmvs1nvn.md) | major | 2018-08-06 19:00 UTC | 2018-08-06 19:24 UTC | 24 min | resolved |
| [Chat support unavailable](https://rewindex.com/company/shopify/incidents/3pf2lnks6j6l.md) | major | 2018-08-06 19:57 UTC | 2018-08-06 23:56 UTC | 4.0 h | resolved |
| [Search is not working on Shopify admin and storefront](https://rewindex.com/company/shopify/incidents/q1j7z8vgdqkr.md) | major | 2018-08-09 15:59 UTC | 2018-08-09 16:54 UTC | 55 min | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/3jh7zkvc3mrp.md) | major | 2018-08-15 12:31 UTC | 2018-08-15 12:37 UTC | 6 min | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/20vhytns6bm7.md) | major | 2018-08-19 11:03 UTC | 2018-08-19 12:59 UTC | 1.9 h | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/cdyfb9mddz1n.md) | major | 2018-08-23 20:40 UTC | 2018-08-23 20:46 UTC | 6 min | resolved |
| [Some stores unable to purchase Canada Post shipping labels.](https://rewindex.com/company/shopify/incidents/ds97zvvdpp79.md) | major | 2018-08-26 13:25 UTC | 2018-08-26 18:08 UTC | 4.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/kk4rgfrr89j2.md) | major | 2018-08-04 14:31 UTC | 2018-08-04 15:52 UTC | 1.4 h | resolved |
| [Admin / Storefronts not loading](https://rewindex.com/company/shopify/incidents/4wj0nmvs1nvn.md) | major | 2018-08-06 19:00 UTC | 2018-08-06 19:24 UTC | 24 min | resolved |
| [Chat support unavailable](https://rewindex.com/company/shopify/incidents/3pf2lnks6j6l.md) | major | 2018-08-06 19:57 UTC | 2018-08-06 23:56 UTC | 4.0 h | resolved |
| [Search is not working on Shopify admin and storefront](https://rewindex.com/company/shopify/incidents/q1j7z8vgdqkr.md) | major | 2018-08-09 15:59 UTC | 2018-08-09 16:54 UTC | 55 min | resolved |
| [Search is not working on Shopify admin and storefront](https://rewindex.com/company/shopify/incidents/jhtn6fvd0shw.md) | minor | 2018-08-09 17:50 UTC | 2018-08-09 20:35 UTC | 2.8 h | resolved |
| [Some storefronts, admins, and checkouts (including POS) are inaccessible. We are investigating and will provide updates.](https://rewindex.com/company/shopify/incidents/lb5hhnqccxf3.md) | critical | 2018-08-09 21:15 UTC | 2018-08-10 02:24 UTC | 5.2 h | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/3jh7zkvc3mrp.md) | major | 2018-08-15 12:31 UTC | 2018-08-15 12:37 UTC | 6 min | resolved |
| [Shopify storefronts and admin slow on some stores](https://rewindex.com/company/shopify/incidents/g2ghx2h4tplp.md) | minor | 2018-08-17 15:10 UTC | 2018-08-17 16:30 UTC | 1.3 h | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/20vhytns6bm7.md) | major | 2018-08-19 11:03 UTC | 2018-08-19 12:59 UTC | 1.9 h | resolved |
| [Checkout completion delayed for some stores](https://rewindex.com/company/shopify/incidents/c23hdylb49bm.md) | none | 2018-08-21 14:50 UTC | 2018-08-21 16:28 UTC | 1.6 h | resolved |
| [Analytics, reports, search results and partner admin changes are delayed](https://rewindex.com/company/shopify/incidents/rkdrhz0blwjr.md) | minor | 2018-08-21 15:09 UTC | 2018-08-22 10:14 UTC | 19 h | resolved |
| [Search not working in Shopify admin and on Shopify web pages](https://rewindex.com/company/shopify/incidents/22dqwslmm0tj.md) | minor | 2018-08-22 15:18 UTC | 2018-08-22 15:27 UTC | 9 min | resolved |
| [Live View map data temporary delayed](https://rewindex.com/company/shopify/incidents/cvmvnfz9d0vm.md) | minor | 2018-08-23 05:58 UTC | 2018-08-23 05:58 UTC | 0 min | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/cdyfb9mddz1n.md) | major | 2018-08-23 20:40 UTC | 2018-08-23 20:46 UTC | 6 min | resolved |
| [Search updates returning inaccurate results on Shopify admin and Shopify storefront](https://rewindex.com/company/shopify/incidents/4zb87yn9y4cc.md) | minor | 2018-08-24 16:02 UTC | 2018-08-24 16:59 UTC | 57 min | resolved |
| [Some stores unable to purchase Canada Post shipping labels.](https://rewindex.com/company/shopify/incidents/ds97zvvdpp79.md) | major | 2018-08-26 13:25 UTC | 2018-08-26 18:08 UTC | 4.7 h | resolved |
| [Carts are being emptied inadvertently on some stores](https://rewindex.com/company/shopify/incidents/ts587jqq574j.md) | minor | 2018-08-26 16:49 UTC | 2018-08-26 19:13 UTC | 2.4 h | resolved |
| [USPS shipping rates not displaying correctly at checkout](https://rewindex.com/company/shopify/incidents/mqzy7vsd3jth.md) | minor | 2018-08-26 18:16 UTC | 2018-08-26 18:40 UTC | 24 min | resolved |
| [Slow search results on Shopify admin for some shops](https://rewindex.com/company/shopify/incidents/d7tjsf6q56p4.md) | minor | 2018-08-27 20:07 UTC | 2018-08-27 20:39 UTC | 32 min | resolved |
| [Increased rate of Google Pay checkout errors](https://rewindex.com/company/shopify/incidents/ddkbq9rkfp6c.md) | minor | 2018-08-28 07:38 UTC | 2018-08-28 08:12 UTC | 34 min | resolved |
| [Search not working on Shopify admin, Flow and some API endpoints affected too](https://rewindex.com/company/shopify/incidents/rlxt2lvybqf1.md) | minor | 2018-08-31 10:12 UTC | 2018-08-31 18:57 UTC | 8.8 h | resolved |

## Cite this

Shopify posted 21 status incidents in August 2018 (9 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2018/08
- Citation: Shopify, “Shopify in August 2018” (2018-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2018/08 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in August 2018 (2018-08-01)](https://rewindex.com/company/shopify/2018/08)`


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Canonical: https://rewindex.com/company/shopify/2018/08 · Markdown: https://rewindex.com/company/shopify/2018/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:21:39.688Z