# Shopify in September 2018: incidents, uptime and changes

> Shopify in September 2018: 17 incidents on its status page (8 major or critical), 99.36% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2018/09
Last updated: 2018-10-01T00:00:00Z

- Incidents posted: 17 (major/critical: 8) · Maintenance: 1
- By vendor impact label: major 8, minor 7, none 2
- Uptime (vendor-reported): 99.36% free of major/critical incidents, 97.79% free of any incident; outage time 4 h 33 min, incident time 15 h 54 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2018](https://rewindex.com/company/shopify/2018/08.md) · Next: [October 2018](https://rewindex.com/company/shopify/2018/10.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some stores unable to purchase DHL Express shipping labels.](https://rewindex.com/company/shopify/incidents/z6lwg67j4nj6.md) | major | 2018-09-04 21:00 UTC | 2018-09-04 23:44 UTC | 2.7 h | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/74p1yp1slgdn.md) | major | 2018-09-07 01:21 UTC | 2018-09-07 01:34 UTC | 13 min | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/b855msqmktrk.md) | major | 2018-09-07 01:50 UTC | 2018-09-07 02:40 UTC | 50 min | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/z5zl4b9xhn81.md) | major | 2018-09-14 03:20 UTC | 2018-09-14 03:27 UTC | 7 min | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/kwhnwf4l3zl0.md) | major | 2018-09-14 04:32 UTC | 2018-09-14 04:44 UTC | 12 min | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/lnhfjjgd8c04.md) | major | 2018-09-14 04:59 UTC | 2018-09-14 05:00 UTC | 1 min | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/t39h4h5q9lh0.md) | major | 2018-09-25 16:30 UTC | 2018-09-25 16:45 UTC | 15 min | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/4dh4s2rcfvt2.md) | major | 2018-09-27 11:15 UTC | 2018-09-27 11:26 UTC | 11 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some stores unable to purchase DHL Express shipping labels.](https://rewindex.com/company/shopify/incidents/z6lwg67j4nj6.md) | major | 2018-09-04 21:00 UTC | 2018-09-04 23:44 UTC | 2.7 h | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/wfx1xh05kwsw.md) | none | 2018-09-06 15:05 UTC | 2018-09-06 15:18 UTC | 13 min | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/74p1yp1slgdn.md) | major | 2018-09-07 01:21 UTC | 2018-09-07 01:34 UTC | 13 min | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/b855msqmktrk.md) | major | 2018-09-07 01:50 UTC | 2018-09-07 02:40 UTC | 50 min | resolved |
| [Admin and checkouts are not working properly for some stores](https://rewindex.com/company/shopify/incidents/l27d04411rkl.md) | minor | 2018-09-11 11:34 UTC | 2018-09-11 11:51 UTC | 17 min | resolved |
| [Shopify Payments/Stripe are experiencing an interruption in service](https://rewindex.com/company/shopify/incidents/2clsv4v8sn1d.md) | minor | 2018-09-11 23:52 UTC | 2018-09-12 00:02 UTC | 10 min | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/c9ws0f61bf1z.md) | minor | 2018-09-12 16:00 UTC | 2018-09-12 16:47 UTC | 47 min | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/z5zl4b9xhn81.md) | major | 2018-09-14 03:20 UTC | 2018-09-14 03:27 UTC | 7 min | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/kwhnwf4l3zl0.md) | major | 2018-09-14 04:32 UTC | 2018-09-14 04:44 UTC | 12 min | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/lnhfjjgd8c04.md) | major | 2018-09-14 04:59 UTC | 2018-09-14 05:00 UTC | 1 min | resolved |
| [Partner dashboard not loading correctly for some partners](https://rewindex.com/company/shopify/incidents/v8cd2v14l5ym.md) | minor | 2018-09-19 18:45 UTC | 2018-09-19 21:59 UTC | 3.2 h | resolved |
| [Search delayed on some stores](https://rewindex.com/company/shopify/incidents/ffdfs97qsz6f.md) | minor | 2018-09-20 01:46 UTC | 2018-09-20 02:41 UTC | 55 min | resolved |
| [Problems accessing admin](https://rewindex.com/company/shopify/incidents/32hn3ydydl63.md) | none | 2018-09-21 21:41 UTC | 2018-09-22 00:33 UTC | 2.9 h | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/t39h4h5q9lh0.md) | major | 2018-09-25 16:30 UTC | 2018-09-25 16:45 UTC | 15 min | resolved |
| [Paypal activation in Shopify Admin not possible for some shops](https://rewindex.com/company/shopify/incidents/bcz2482k76xw.md) | minor | 2018-09-26 16:15 UTC | 2018-09-26 20:08 UTC | 3.9 h | resolved |
| [Checkout completion issues for Hong Kong based merchants](https://rewindex.com/company/shopify/incidents/2vsv70frxpnd.md) | minor | 2018-09-27 07:15 UTC | 2018-09-27 09:20 UTC | 2.1 h | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/4dh4s2rcfvt2.md) | major | 2018-09-27 11:15 UTC | 2018-09-27 11:26 UTC | 11 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled maintenance to some shipping services](https://rewindex.com/company/shopify/incidents/s3xgm4y3n36x.md) | maintenance | 2018-09-14 06:28 UTC | not resolved | ongoing | unknown |

## Cite this

Shopify posted 17 status incidents in September 2018 (8 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2018/09
- Citation: Shopify, “Shopify in September 2018” (2018-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2018/09 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in September 2018 (2018-09-01)](https://rewindex.com/company/shopify/2018/09)`


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Canonical: https://rewindex.com/company/shopify/2018/09 · Markdown: https://rewindex.com/company/shopify/2018/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:26:25.590Z