Companies Shopify Monthly reportsDecember 2018

Shopify in December 2018: incidents, uptime and changes

16incidents posted

10labelled major or critical

98.75%free of major/critical

98.34%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 9 h 14 min, incident time 12 h 21 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 9 · Minor 5 · No impact listed 1

Major and critical incidents 10

Incident	Impact	Started	Duration	Status	Day
Shopify storefronts not accessible on some stores	Critical	Dec 3, 2018, 20:11	41 min	resolved	12-03
Shopify checkout and admin not accessible on some stores	Major	Dec 4, 2018, 00:14	23 min	resolved	12-04
Shopify storefronts not accessible on some stores	Major	Dec 4, 2018, 02:08	1.4 h	resolved	12-04
Admin not loading correctly for some stores	Major	Dec 4, 2018, 16:27	41 min	resolved	12-04
Interruption in service on some stores	Major	Dec 13, 2018, 11:42	57 min	resolved	12-13
Some stores unable to purchase USPS shipping labels.	Major	Dec 15, 2018, 04:35	43 min	resolved	12-15
Interruption in service on some stores	Major	Dec 17, 2018, 17:21	2.5 h	resolved	12-17
Fedex shipping rates not available at checkout	Major	Dec 17, 2018, 21:15	6 min	resolved	12-17
Tap, Chip & Swipe Readers are providing error messages when processing payments in UK and Ireland	Major	Dec 18, 2018, 15:50	24 min	resolved	12-18
Some stores unable to create packing slips	Major	Dec 21, 2018, 17:25	1.4 h	resolved	12-21

Other incidents 6

Incident	Impact	Started	Duration	Status	Day
Interruption in service on some stores	No impact listed	Dec 10, 2018, 17:30	0 min	resolved	12-10
Admin not loading correctly for some stores, checkout may also be delayed.	Minor	Dec 11, 2018, 00:52	41 min	resolved	12-11
Apps not installing to some shops.	Minor	Dec 12, 2018, 17:58	15 min	resolved	12-12
Shopify Flow is unavailable	Minor	Dec 12, 2018, 19:00	1.4 h	resolved	12-12
Shopify checkout and admin not accessible on some stores	Minor	Dec 28, 2018, 16:35	28 min	resolved	12-28
eBay sales channel not syncing for some shops	Minor	Dec 31, 2018, 02:14	22 min	resolved	12-31

Maintenance 1

Show scheduled maintenance

Dec 13, 2018, 04:01 [Scheduled] [Scheduled] Scheduled maintenance to some shipping services

Cite this

Shopify posted 16 status incidents in December 2018 (10 major or critical); 0 price changes and 0 notable page changes observed.

Title: Shopify in December 2018
Vendor: Shopify
Date: 2018-12-01 00:00 UTC
URL: https://rewindex.com/company/shopify/2018/12

All Shopify months Recent incidents Markdown