# Shopify in December 2018: incidents, uptime and changes

> Shopify in December 2018: 16 incidents on its status page (10 major or critical), 98.75% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2018/12
Last updated: 2019-01-01T00:00:00Z

- Incidents posted: 16 (major/critical: 10) · Maintenance: 1
- By vendor impact label: critical 1, major 9, minor 5, none 1
- Uptime (vendor-reported): 98.75% free of major/critical incidents, 98.34% free of any incident; outage time 9 h 14 min, incident time 12 h 21 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2018](https://rewindex.com/company/shopify/2018/11.md) · Next: [January 2019](https://rewindex.com/company/shopify/2019/01.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/gfqwvwfptr65.md) | critical | 2018-12-03 20:11 UTC | 2018-12-03 20:52 UTC | 41 min | resolved |
| [Shopify checkout and admin not accessible on some stores](https://rewindex.com/company/shopify/incidents/v112sr17tfgv.md) | major | 2018-12-04 00:14 UTC | 2018-12-04 00:37 UTC | 23 min | resolved |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/sdxxplpm6cy7.md) | major | 2018-12-04 02:08 UTC | 2018-12-04 03:30 UTC | 1.4 h | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/kw1n0n8l72q8.md) | major | 2018-12-04 16:27 UTC | 2018-12-04 17:08 UTC | 41 min | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/yf92q4946c88.md) | major | 2018-12-13 11:42 UTC | 2018-12-13 12:39 UTC | 57 min | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/yghgzt6k7cyl.md) | major | 2018-12-15 04:35 UTC | 2018-12-15 05:18 UTC | 43 min | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/cx5j55bkxmb0.md) | major | 2018-12-17 17:21 UTC | 2018-12-17 19:52 UTC | 2.5 h | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/3z9lxwyjc5fh.md) | major | 2018-12-17 21:15 UTC | 2018-12-17 21:21 UTC | 6 min | resolved |
| [Tap, Chip & Swipe Readers are providing error messages when processing payments in UK and Ireland](https://rewindex.com/company/shopify/incidents/hqvb6d1y534q.md) | major | 2018-12-18 15:50 UTC | 2018-12-18 16:14 UTC | 24 min | resolved |
| [Some stores unable to create packing slips](https://rewindex.com/company/shopify/incidents/8y8rhn1j7n53.md) | major | 2018-12-21 17:25 UTC | 2018-12-21 18:51 UTC | 1.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/gfqwvwfptr65.md) | critical | 2018-12-03 20:11 UTC | 2018-12-03 20:52 UTC | 41 min | resolved |
| [Shopify checkout and admin not accessible on some stores](https://rewindex.com/company/shopify/incidents/v112sr17tfgv.md) | major | 2018-12-04 00:14 UTC | 2018-12-04 00:37 UTC | 23 min | resolved |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/sdxxplpm6cy7.md) | major | 2018-12-04 02:08 UTC | 2018-12-04 03:30 UTC | 1.4 h | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/kw1n0n8l72q8.md) | major | 2018-12-04 16:27 UTC | 2018-12-04 17:08 UTC | 41 min | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/rntntp3ct5w2.md) | none | 2018-12-10 17:30 UTC | 2018-12-10 17:30 UTC | 0 min | resolved |
| [Admin not loading correctly for some stores, checkout may also be delayed.](https://rewindex.com/company/shopify/incidents/7ggbdkk6glx0.md) | minor | 2018-12-11 00:52 UTC | 2018-12-11 01:33 UTC | 41 min | resolved |
| [Apps not installing to some shops.](https://rewindex.com/company/shopify/incidents/rd8ns71f4lmv.md) | minor | 2018-12-12 17:58 UTC | 2018-12-12 18:13 UTC | 15 min | resolved |
| [Shopify Flow is unavailable](https://rewindex.com/company/shopify/incidents/hb4h0ydz4sdk.md) | minor | 2018-12-12 19:00 UTC | 2018-12-12 20:21 UTC | 1.4 h | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/yf92q4946c88.md) | major | 2018-12-13 11:42 UTC | 2018-12-13 12:39 UTC | 57 min | resolved |
| [Some stores unable to purchase USPS shipping labels.](https://rewindex.com/company/shopify/incidents/yghgzt6k7cyl.md) | major | 2018-12-15 04:35 UTC | 2018-12-15 05:18 UTC | 43 min | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/cx5j55bkxmb0.md) | major | 2018-12-17 17:21 UTC | 2018-12-17 19:52 UTC | 2.5 h | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/3z9lxwyjc5fh.md) | major | 2018-12-17 21:15 UTC | 2018-12-17 21:21 UTC | 6 min | resolved |
| [Tap, Chip & Swipe Readers are providing error messages when processing payments in UK and Ireland](https://rewindex.com/company/shopify/incidents/hqvb6d1y534q.md) | major | 2018-12-18 15:50 UTC | 2018-12-18 16:14 UTC | 24 min | resolved |
| [Some stores unable to create packing slips](https://rewindex.com/company/shopify/incidents/8y8rhn1j7n53.md) | major | 2018-12-21 17:25 UTC | 2018-12-21 18:51 UTC | 1.4 h | resolved |
| [Shopify checkout and admin not accessible on some stores](https://rewindex.com/company/shopify/incidents/5my1qln9ggmh.md) | minor | 2018-12-28 16:35 UTC | 2018-12-28 17:03 UTC | 28 min | resolved |
| [eBay sales channel not syncing for some shops](https://rewindex.com/company/shopify/incidents/lrytrs2s0wcs.md) | minor | 2018-12-31 02:14 UTC | 2018-12-31 02:36 UTC | 22 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] \[Scheduled\] Scheduled maintenance to some shipping services](https://rewindex.com/company/shopify/incidents/l820nrh7mhwd.md) | maintenance | 2018-12-13 04:01 UTC | 2018-12-13 05:01 UTC | 1.0 h | resolved |

## Cite this

Shopify posted 16 status incidents in December 2018 (10 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2018/12
- Citation: Shopify, “Shopify in December 2018” (2018-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2018/12 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in December 2018 (2018-12-01)](https://rewindex.com/company/shopify/2018/12)`


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Canonical: https://rewindex.com/company/shopify/2018/12 · Markdown: https://rewindex.com/company/shopify/2018/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:30:26.384Z