# Shopify in November 2018: incidents, uptime and changes

> Shopify in November 2018: 22 incidents on its status page (13 major or critical), 96.13% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2018/11
Last updated: 2018-12-01T00:00:00Z

- Incidents posted: 22 (major/critical: 13) · Maintenance: 0
- By vendor impact label: major 13, minor 5, none 4
- Uptime (vendor-reported): 96.13% free of major/critical incidents, 95.62% free of any incident; outage time 27 h 50 min, incident time 31 h 28 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2018](https://rewindex.com/company/shopify/2018/10.md) · Next: [December 2018](https://rewindex.com/company/shopify/2018/12.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Admin and storefront not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/fcxqx63mm8mx.md) | major | 2018-11-05 15:54 UTC | 2018-11-05 18:00 UTC | 2.1 h | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/kg97ckys7pv3.md) | major | 2018-11-06 21:21 UTC | 2018-11-06 21:23 UTC | 2 min | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/x6nyblmy3kjj.md) | major | 2018-11-06 21:23 UTC | 2018-11-06 21:24 UTC | 1 min | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/q87xhxrlw3b0.md) | major | 2018-11-09 02:25 UTC | 2018-11-09 03:11 UTC | 46 min | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/swp1y4nt4hpy.md) | major | 2018-11-09 17:50 UTC | 2018-11-09 20:12 UTC | 2.4 h | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/ljr7yv7n81kv.md) | major | 2018-11-12 15:44 UTC | 2018-11-12 15:52 UTC | 8 min | resolved |
| [Third party applications not loading correctly in the admin for some stores](https://rewindex.com/company/shopify/incidents/prl4gprwtt04.md) | major | 2018-11-14 21:52 UTC | 2018-11-15 05:04 UTC | 7.2 h | resolved |
| [Stores unable to purchase shipping labels.](https://rewindex.com/company/shopify/incidents/2zgpbb16yft6.md) | major | 2018-11-20 17:35 UTC | 2018-11-20 20:59 UTC | 3.4 h | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/d0pwp9p3620t.md) | major | 2018-11-26 15:05 UTC | 2018-11-26 16:51 UTC | 1.8 h | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/pqzdw3rxgngc.md) | major | 2018-11-26 20:02 UTC | 2018-11-26 20:24 UTC | 22 min | resolved |
| [Canada Post shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/8svw5hqc6x9m.md) | major | 2018-11-27 06:48 UTC | 2018-11-27 13:18 UTC | 6.5 h | resolved |
| [Shipping settings and label purchases not loading correctly for all stores](https://rewindex.com/company/shopify/incidents/b5085x54bc3z.md) | major | 2018-11-28 19:41 UTC | 2018-11-28 20:22 UTC | 41 min | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/8ckl2qzhgccc.md) | major | 2018-11-30 17:47 UTC | 2018-11-30 20:17 UTC | 2.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Shopify Pay not loading customer information at checkout](https://rewindex.com/company/shopify/incidents/btvw7vyxygxv.md) | minor | 2018-11-01 23:27 UTC | 2018-11-02 00:00 UTC | 33 min | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/9p77q42q0rjn.md) | minor | 2018-11-04 17:06 UTC | 2018-11-04 17:53 UTC | 47 min | resolved |
| [Admin and storefront not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/fcxqx63mm8mx.md) | major | 2018-11-05 15:54 UTC | 2018-11-05 18:00 UTC | 2.1 h | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/kg97ckys7pv3.md) | major | 2018-11-06 21:21 UTC | 2018-11-06 21:23 UTC | 2 min | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/x6nyblmy3kjj.md) | major | 2018-11-06 21:23 UTC | 2018-11-06 21:24 UTC | 1 min | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/q87xhxrlw3b0.md) | major | 2018-11-09 02:25 UTC | 2018-11-09 03:11 UTC | 46 min | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/swp1y4nt4hpy.md) | major | 2018-11-09 17:50 UTC | 2018-11-09 20:12 UTC | 2.4 h | resolved |
| [The search function is currently not loading for a small number of users. We're investigating and will keep you updated.](https://rewindex.com/company/shopify/incidents/3d62hh5fqsdq.md) | minor | 2018-11-09 17:53 UTC | 2018-11-09 19:48 UTC | 1.9 h | resolved |
| [Some stores unable to purchase UPS shipping labels.](https://rewindex.com/company/shopify/incidents/ljr7yv7n81kv.md) | major | 2018-11-12 15:44 UTC | 2018-11-12 15:52 UTC | 8 min | resolved |
| [Shopify Payments providing error messages for some requests](https://rewindex.com/company/shopify/incidents/rbnf3c3dmxx0.md) | none | 2018-11-13 21:05 UTC | 2018-11-13 21:23 UTC | 18 min | resolved |
| [Admin errors and lower Checkouts for some stores](https://rewindex.com/company/shopify/incidents/3g5lmxs1436k.md) | minor | 2018-11-14 16:02 UTC | 2018-11-14 16:52 UTC | 50 min | resolved |
| [Third party applications not loading correctly in the admin for some stores](https://rewindex.com/company/shopify/incidents/prl4gprwtt04.md) | major | 2018-11-14 21:52 UTC | 2018-11-15 05:04 UTC | 7.2 h | resolved |
| [Paypal Payflow intermittent connectivity errors when processing payments](https://rewindex.com/company/shopify/incidents/fhxjdhwqtclh.md) | none | 2018-11-17 10:03 UTC | 2018-11-17 16:34 UTC | 6.5 h | resolved |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/lph4cd266v13.md) | minor | 2018-11-19 15:17 UTC | 2018-11-19 16:45 UTC | 1.5 h | resolved |
| [Stores unable to purchase shipping labels.](https://rewindex.com/company/shopify/incidents/2zgpbb16yft6.md) | major | 2018-11-20 17:35 UTC | 2018-11-20 20:59 UTC | 3.4 h | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/d0pwp9p3620t.md) | major | 2018-11-26 15:05 UTC | 2018-11-26 16:51 UTC | 1.8 h | resolved |
| [Fedex shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/pqzdw3rxgngc.md) | major | 2018-11-26 20:02 UTC | 2018-11-26 20:24 UTC | 22 min | resolved |
| [Canada Post shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/8svw5hqc6x9m.md) | major | 2018-11-27 06:48 UTC | 2018-11-27 13:18 UTC | 6.5 h | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/s2hhvm7h66z7.md) | none | 2018-11-28 09:45 UTC | 2018-11-28 09:45 UTC | 0 min | resolved |
| [Unable to create new stores on Shopify.com, access Payments section of Shopify admin and purchase shipping labels](https://rewindex.com/company/shopify/incidents/ff87z7tsm4ly.md) | none | 2018-11-28 16:42 UTC | 2018-11-28 16:48 UTC | 6 min | resolved |
| [Shipping settings and label purchases not loading correctly for all stores](https://rewindex.com/company/shopify/incidents/b5085x54bc3z.md) | major | 2018-11-28 19:41 UTC | 2018-11-28 20:22 UTC | 41 min | resolved |
| [Interruption in service on some stores](https://rewindex.com/company/shopify/incidents/8ckl2qzhgccc.md) | major | 2018-11-30 17:47 UTC | 2018-11-30 20:17 UTC | 2.5 h | resolved |

## Cite this

Shopify posted 22 status incidents in November 2018 (13 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2018/11
- Citation: Shopify, “Shopify in November 2018” (2018-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2018/11 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in November 2018 (2018-11-01)](https://rewindex.com/company/shopify/2018/11)`


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Canonical: https://rewindex.com/company/shopify/2018/11 · Markdown: https://rewindex.com/company/shopify/2018/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:46:34.140Z