Companies / New Relic / changes
New Relic change history
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Data Irregularities for US region New Relic reported a major US-region incident affecting some customers, with delayed data in queries, charts, and dashboards and delayed, missing, or suppressed alert notifications. The incident started at 2026-09-25 19:57 UTC and was resolved at 2026-09-25 22:33 UTC, with impacted services restored to normal operations. | Major incident | |
| Major incident: UI and Data Irregularities - US Region New Relic’s major US-region outage disrupted UI loading and delayed data in queries, charts, and dashboards; data ingest and alerts were unaffected. Recorded start: 2026-05-15 00:06 UTC; resolved: 2026-05-15 01:45 UTC (computed duration: 1 h 38 min). The vendor reported impact between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026. | Major incident | |
| Major incident: Data Irregularities New Relic reported a major degradation starting 2026-03-03 00:19 UTC, resolved at 2026-03-03 02:59 UTC. Some customers in the US and EU regions experienced delayed data in queries, charts, and dashboards, plus delayed or missing alert notifications; later updates identified continuing impact in the US region. | Major incident | |
| Major incident: Data and UI Irregularities - US and EU regions New Relic reported a major US and EU incident causing NRDB timeouts/query lag, data ingestion errors, real-time data viewing issues, and delayed or missing alert notifications. It started at 2026-01-12 15:21 UTC and was resolved at 2026-01-12 18:10 UTC; New Relic reported recovery following mitigating actions and resolution of two concurrent ingestion and query service interruptions. | Major incident | |
| Major incident: Alert Irregularities in the US Region New Relic reported a major degradation causing false alerts and false loss of signal notifications in the US; earlier updates also cited EU customers. The incident ran from 2025-12-18 23:30 UTC to 2025-12-19 02:21 UTC (2 h 51 min). A fix was implemented, and services returned to normal. | Major incident | |
| Major incident: Data Irregularities - US Region New Relic recorded a major US-region degradation starting 2025-10-10 16:00 UTC, resolved at 2025-10-10 20:12 UTC (4 h 11 min). A subset of customers experienced delayed Browser Monitoring data and delayed or missing alerts; alerts were temporarily suppressed to prevent false positives. The vendor reported an impact window of 13:21 UTC–19:09 UTC. | Major incident | |
| Major incident: Data Irregularities in the EU Region New Relic reported a major EU-region data-ingest incident starting 2025-03-18 18:50 UTC, resolved at 2025-03-18 19:36 UTC (45 min). Some customers experienced data-sending errors, real-time visibility issues, and delayed or missing alerts; the final update placed customer impact between 18:28 UTC and 18:58 UTC. New Relic reported implementing a fix and subsequently restoring normal operations. | Major incident | |
| Major incident: UI Irregularities New Relic reported a major incident affecting US UI access, with errors or pages not loading; data ingest and alert notifications were unaffected. The incident started at 2024-12-18 09:18 UTC and was resolved at 2024-12-18 09:47 UTC, lasting 29 min. New Relic reported services returned to normal but stated no cause or specific fix. | Major incident | |
| Major incident: APM UI Irregularities New Relic reported a major incident affecting US APM and UI, with some customers unable to see data in APM monitoring/tools. The incident started at 2024-12-05 09:38 UTC and was resolved at 2024-12-05 10:38 UTC (computed duration: 59 min); the final update separately reported customer impact between 07:20 UTC and 10:25 UTC on Dec 05. | Major incident |