Mattermost change history

Mattermost Community experienced degraded availability in a major incident starting 2023-09-05 04:12 UTC and lasting 3 h 33 min, until resolution at 2023-09-05 07:45 UTC. Mattermost applied a mitigation at 09-05 07:29 UTC; no specific cause was stated.

Mattermost reported a major incident affecting logins to Cloud Workspaces and Workspaces, starting at 2023-08-21 06:07 UTC and resolved at 2023-08-21 07:27 UTC after 1 h 20 min. A mitigation was applied at 06:54 UTC; no specific cause was stated.

Mattermost reported degraded availability for Community with major impact, starting at 2023-07-25 10:37 UTC and resolved at 2023-07-25 11:15 UTC; the computed duration was 37 min. A mitigation was applied at 11:10 UTC, but no specific cause was stated.

Mattermost reported a major outage causing cloud workspace sign-ups to fail due to Cloudflare API issues. It started at 2023-02-01 02:45 UTC and resolved at 2023-02-01 04:46 UTC, lasting 2 h 0 min. Mattermost reported that Cloudflare had implemented a fix and monitored the results before resolution.

Mattermost Boards experienced performance and availability issues affecting Cloud Workspaces and Workspaces, rated major, from 2022-12-22 15:13 UTC to 2022-12-22 17:57 UTC (2 h 44 min). Mattermost applied a mitigation and confirmed resolution; all other services were reported working as expected.

Mattermost Community experienced degraded availability with major impact from 2022-12-09 07:53 UTC to 2022-12-09 14:03 UTC, lasting 6 h 9 min. Mattermost applied a mitigation at 12-09 08:15 UTC and later confirmed resolution; no cause was stated.

Mattermost reported major degraded performance for Community from 2022-12-08 14:10 UTC to 2022-12-08 15:13 UTC, lasting 1 h 3 min. A mitigation was applied at 14:24 UTC, and the incident was subsequently confirmed resolved; no specific cause was stated.

Mattermost reported a critical incident affecting Community availability from 2022-12-07 12:40 UTC to 2022-12-07 13:54 UTC, lasting 1 h 14 min. The vendor applied mitigations and confirmed resolution; no specific cause was stated.

Mattermost’s Community component experienced a major outage starting at 2022-12-06 16:00 UTC, lasting 25 min until resolution at 2022-12-06 16:25 UTC. A fix was implemented at 2022-12-06 16:16 UTC; no cause was stated.

Mattermost reported a major Community outage starting 2022-12-02 20:13 UTC, affecting some users’ ability to load or send messages. It lasted 1 h 40 min and was resolved at 2022-12-02 21:53 UTC after a fix was implemented; Boards remained disabled for the weekend pending reassessment the following week.

Mattermost reported a major partial outage causing degraded availability for a small number of workspaces, with Cloud Sign-Up, Cloud Workspaces and Sign-Up listed as affected components. It ran from 2022-10-14 14:17 UTC to 2022-10-14 16:03 UTC, lasting 1 h 46 min; a fix was implemented at 10-14 15:46 UTC.

Mattermost reported a major partial outage affecting a small number of Cloud Workspaces, starting at 2022-09-21 15:08 UTC and resolved at 2022-09-21 16:38 UTC, lasting 1 h 29 min. Mattermost said it identified the root cause and mitigated the issue, but did not specify the cause or fix.

Mattermost reported a major partial outage affecting a small number of Cloud Workspaces, starting at 2022-08-31 13:41 UTC and resolved at 2022-08-31 18:53 UTC, with a reported duration of 5 h 11 min. The vendor identified the root cause without detailing it and reported full mitigation before resolution.

Mattermost reported a major partial outage affecting a small number of Cloud Workspaces from 2022-06-24 06:52 UTC to 2022-06-24 07:52 UTC, lasting 1 h 0 min. A cluster upgrade operation degraded database connectivity; Mattermost confirmed resolution and all workspaces returning to normal.

Mattermost reported major delays creating new workspaces affecting Cloud Sign-Up and Sign-Up, starting 2022-06-22 04:29 UTC and resolved at 2022-06-22 05:48 UTC (1 h 18 min). The vendor identified a communication issue with its DNS provider and implemented a fix.

Collapsed threads were not functional in some Mattermost Cloud Workspaces during a major-impact incident that started at 2022-01-26 09:05 UTC and was resolved at 2022-01-26 16:04 UTC, lasting 6 h 59 min. Mattermost reported identifying the root cause and working to mitigate affected workspaces, but did not specify the cause or fix.

Mattermost reported a major outage preventing new workspace creation, affecting Cloud Sign-Up, Cloud Workspaces and Sign-Up, citing a cloud-provider outage in us-east-1. It started at 2021-12-07 16:37 UTC and was resolved at 2021-12-07 22:45 UTC, lasting 6 h 7 min; all systems were reported operational.

Mattermost reported a major delay in new Cloud workspace sign-ups affecting Cloud Sign-Up and Sign-Up from 2021-03-26 09:43 UTC to 2021-03-26 11:32 UTC, lasting 1 h 49 min. The vendor reported identifying and fixing the issue at 03-26 10:39 UTC, then monitoring before resolution; no cause was stated.