Changes / Mattermost / Partial outage affecting a small number of workspaces

Mattermost: Major incident: Partial outage affecting a small number of workspaces

Summary

Mattermost reported a major partial outage causing degraded availability for a small number of workspaces, with Cloud Sign-Up, Cloud Workspaces and Sign-Up listed as affected components. It ran from 2022-10-14 14:17 UTC to 2022-10-14 16:03 UTC, lasting 1 h 46 min; a fix was implemented at 10-14 15:46 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 49%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Partial outage affecting a small number of workspaces
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2022-10-14 14:17 UTC
AddedResolved time#5
Before: not present
After: 2022-10-14 16:03 UTC
AddedAffected components#6
Before: not present
After: Cloud Sign-Up, Cloud Workspaces, Sign-Up
AddedUpdateinvestigating#7
Before: not present
After: We are investigating an incident of degraded availability for small number of workspaces.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and working on impact mitigation.
AddedUpdateidentified#9
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateidentified#10
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdatemonitoring#11
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#12
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Partial outage affecting a small number of workspaces (this change)
Mattermost reported a major partial outage causing degraded availability for a small number of workspaces, with Cloud Sign-Up, Cloud Workspaces and Sign-Up listed as affected components. It ran from 2022-10-14 14:17 UTC to 2022-10-14 16:03 UTC, lasting 1 h 46 min; a fix was implemented at 10-14 15:46 UTC.
Major incident

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