# Mattermost: Major incident: Partial outage affecting a small number of workspaces

**Summary:** Mattermost reported a major partial outage causing degraded availability for a small number of workspaces, with Cloud Sign-Up, Cloud Workspaces and Sign-Up listed as affected components. It ran from 2022-10-14 14:17 UTC to 2022-10-14 16:03 UTC, lasting 1 h 46 min; a fix was implemented at 10-14 15:46 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-10-14 14:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/46cdzxr5tpm6](https://stspg.io/46cdzxr5tpm6)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)
- Versions: before (none: first archived) → after incident\_version:106/b11wd0wthgq7@697a91a83c45
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Partial outage affecting a small number of workspaces
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-10-14 14:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-10-14 16:03 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Sign-Up, Cloud Workspaces, Sign-Up
```

**7. Added: Update** (investigating) · 2022-10-14 14:17 UTC

```diff
+ We are investigating an incident of degraded availability for small number of workspaces.
```

**8. Added: Update** (identified) · 2022-10-14 14:36 UTC

```diff
+ The issue has been identified and working on impact mitigation.
```

**9. Added: Update** (identified) · 2022-10-14 15:05 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2022-10-14 15:34 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (monitoring) · 2022-10-14 15:46 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (resolved) · 2022-10-14 16:03 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-10-14 14:17 UTC | Major incident: Partial outage affecting a small number of workspaces (this change) | outage |

All Mattermost changes: [timeline](https://rewindex.com/company/mattermost/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iead8fd9d7b976e · Markdown: https://rewindex.com/change/iead8fd9d7b976e.md · JSON: https://rewindex.com/api/v1/changes/iead8fd9d7b976e · Generated 2026-10-18T02:55:08.989Z