Changes / Mattermost / Incident with Community

Mattermost: Major incident: Incident with Community

Summary

Mattermost Community experienced degraded availability in a major incident starting 2023-09-05 04:12 UTC and lasting 3 h 33 min, until resolution at 2023-09-05 07:45 UTC. Mattermost applied a mitigation at 09-05 07:29 UTC; no specific cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 54%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Incident with Community
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-09-05 04:12 UTC
AddedResolved time#5
Before: not present
After: 2023-09-05 07:45 UTC
AddedAffected components#6
Before: not present
After: Community
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating issues with Mattermost community
AddedUpdateinvestigating#8
Before: not present
After: We are investigating reports of degraded availability for Community. We’re investigating the cause and will provide more information as soon as it's available.
AddedUpdateinvestigating#9
Before: not present
After: We are still investigating reports of degraded availability for Community. We are continuing to investigate the cause and will provide more information as soon as it's available
AddedUpdateidentified#10
Before: not present
After: We identified an issue that impacts the availability of Community. We are working on mitigation and we will provide more information as soon as it's available.
AddedUpdateidentified#11
Before: not present
After: We are still working on mitigation. We will provide more information as soon as it's available.
AddedUpdateidentified#12
Before: not present
After: We are still working on mitigation. We will provide more information as soon as it's available.
AddedUpdatemonitoring#13
Before: not present
After: We've applied a mitigation to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
AddedUpdateresolved#14
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Incident with Community (this change)
Mattermost Community experienced degraded availability in a major incident starting 2023-09-05 04:12 UTC and lasting 3 h 33 min, until resolution at 2023-09-05 07:45 UTC. Mattermost applied a mitigation at 09-05 07:29 UTC; no specific cause was stated.
Major incident

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