Changes / Mattermost / Partial outage affecting a small number of workspaces

Mattermost: Major incident: Partial outage affecting a small number of workspaces

Summary

Mattermost reported a major partial outage affecting a small number of Cloud Workspaces, starting at 2022-08-31 13:41 UTC and resolved at 2022-08-31 18:53 UTC, with a reported duration of 5 h 11 min. The vendor identified the root cause without detailing it and reported full mitigation before resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 73%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Partial outage affecting a small number of workspaces
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2022-08-31 13:41 UTC
AddedResolved time#5
Before: not present
After: 2022-08-31 18:53 UTC
AddedAffected components#6
Before: not present
After: Cloud Workspaces
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue that affect a minor number of workspaces
AddedUpdateidentified#8
Before: not present
After: We have identified the root cause, and we are trying to mitigate the impact of the issue.
AddedUpdateidentified#9
Before: not present
After: We are continuing to work on a mitigation of the impact of the issue.
AddedUpdateidentified#10
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateidentified#11
Before: not present
After: We keep working on a fix for this issue.
AddedUpdatemonitoring#12
Before: not present
After: The issue has been fully mitigated for the moment, and we are monitoring the situation.
AddedUpdateresolved#13
Before: not present
After: The incident has been resolved, and we are monitoring our systems.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Partial outage affecting a small number of workspaces (this change)
Mattermost reported a major partial outage affecting a small number of Cloud Workspaces, starting at 2022-08-31 13:41 UTC and resolved at 2022-08-31 18:53 UTC, with a reported duration of 5 h 11 min. The vendor identified the root cause without detailing it and reported full mitigation before resolution.
Major incident

All Mattermost changes → · Mattermost profile · Markdown · JSON