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Mattermost: Partial outage affecting a small number of workspaces

Impact: majorStatus: resolvedStarted Resolved (5.2 h)7 updatesSource: stspg.io (opens in new tab)
Summary

Mattermost reported a major partial outage affecting a small number of Cloud Workspaces, starting at 2022-08-31 13:41 UTC and resolved at 2022-08-31 18:53 UTC, with a reported duration of 5 h 11 min. The vendor identified the root cause without detailing it and reported full mitigation before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Cloud Workspaces

Timeline of updates

  1. investigating

    We are currently investigating an issue that affect a minor number of workspaces

  2. identified

    We have identified the root cause, and we are trying to mitigate the impact of the issue.

  3. identified

    We are continuing to work on a mitigation of the impact of the issue.

  4. identified

    We are continuing to work on a fix for this issue.

  5. identified

    We keep working on a fix for this issue.

  6. monitoring

    The issue has been fully mitigated for the moment, and we are monitoring the situation.

  7. resolved

    The incident has been resolved, and we are monitoring our systems.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON