# Mattermost: Partial outage affecting a small number of workspaces

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-08-31 13:41 UTC · Resolved: 2022-08-31 18:53 UTC · Duration: 5.2 h
- Updates: 7 · Affected components: Cloud Workspaces
- [Vendor status page: https://stspg.io/ff2xgth018hg](https://stspg.io/ff2xgth018hg)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported a major partial outage affecting a small number of Cloud Workspaces, starting at 2022-08-31 13:41 UTC and resolved at 2022-08-31 18:53 UTC, with a reported duration of 5 h 11 min. The vendor identified the root cause without detailing it and reported full mitigation before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-08-31 13:41 UTC: We are currently investigating an issue that affect a minor number of workspaces
- **identified** 2022-08-31 14:52 UTC: We have identified the root cause, and we are trying to mitigate the impact of the issue.
- **identified** 2022-08-31 15:56 UTC: We are continuing to work on a mitigation of the impact of the issue.
- **identified** 2022-08-31 17:30 UTC: We are continuing to work on a fix for this issue.
- **identified** 2022-08-31 18:05 UTC: We keep working on a fix for this issue.
- **monitoring** 2022-08-31 18:29 UTC: The issue has been fully mitigated for the moment, and we are monitoring the situation.
- **resolved** 2022-08-31 18:53 UTC: The incident has been resolved, and we are monitoring our systems.

## Rewindex changes for this incident

- 2022-08-31 13:41 UTC: [Major incident: Partial outage affecting a small number of workspaces](https://rewindex.com/change/i45827a31f5193d.md)


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Canonical: https://rewindex.com/company/mattermost/incidents/z6xd7tfxhx6f · Markdown: https://rewindex.com/company/mattermost/incidents/z6xd7tfxhx6f.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/z6xd7tfxhx6f · Generated 2026-10-18T12:41:17.932Z