Changes / Mattermost / Collapse threads are not functional in part of Cloud workspaces

Mattermost: Major incident: Collapse threads are not functional in part of Cloud workspaces

Summary

Collapsed threads were not functional in some Mattermost Cloud Workspaces during a major-impact incident that started at 2022-01-26 09:05 UTC and was resolved at 2022-01-26 16:04 UTC, lasting 6 h 59 min. Mattermost reported identifying the root cause and working to mitigate affected workspaces, but did not specify the cause or fix.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 40%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Collapse threads are not functional in part of Cloud workspaces
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2022-01-26 09:05 UTC
AddedResolved time#5
Before: not present
After: 2022-01-26 16:04 UTC
AddedAffected components#6
Before: not present
After: Cloud Workspaces
AddedUpdateinvestigating#7
Before: not present
After: We identified the root cause and we are working to mitigate the impacted workspaces
AddedUpdateidentified#8
Before: not present
After: We identified the root cause and we are working to mitigate the impacted workspaces.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Collapse threads are not functional in part of Cloud workspaces (this change)
Collapsed threads were not functional in some Mattermost Cloud Workspaces during a major-impact incident that started at 2022-01-26 09:05 UTC and was resolved at 2022-01-26 16:04 UTC, lasting 6 h 59 min. Mattermost reported identifying the root cause and working to mitigate affected workspaces, but did not specify the cause or fix.
Major incident

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