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Mattermost: Collapse threads are not functional in part of Cloud workspaces

Impact: majorStatus: resolvedStarted Resolved (7.0 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Collapsed threads were not functional in some Mattermost Cloud Workspaces during a major-impact incident that started at 2022-01-26 09:05 UTC and was resolved at 2022-01-26 16:04 UTC, lasting 6 h 59 min. Mattermost reported identifying the root cause and working to mitigate affected workspaces, but did not specify the cause or fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Cloud Workspaces

Timeline of updates

  1. investigating

    We identified the root cause and we are working to mitigate the impacted workspaces

  2. identified

    We identified the root cause and we are working to mitigate the impacted workspaces.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON