CompaniesGorgiasMonthly reportsSeptember 2026
Gorgias in September 2026: incidents, uptime and changes
Vendor-reported outage time 13 h 40 min, incident time 14 h 17 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 6 · Minor 1 · No impact listed 1
Major and critical incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Cloud service provider network incident may affect a subset of Gorgias Customers | Major | 3.6 h | resolved | 09-01 | |
| Voice/SMS functionality degraded due to a Twilio incident | Major | 55 min | resolved | 09-01 | |
| Instagram direct message delayed ingestion | Major | 4.4 h | resolved | 09-02 | |
| Issues with closing tickets | Major | 46 min | resolved | 09-15 | |
| Customer sidebar search not working | Major | 1.2 h | resolved | 09-16 | |
| Increased latency in the ai agent | Major | 3.6 h | resolved | 09-30 |
Other incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Help Center creation not working for new Gorgias accounts | Minor | 36 min | resolved | 09-08 | |
| Notifications not playing sound in the browser | No impact listed | 1.4 h | resolved | 09-14 |
Cite this
Gorgias posted 8 status incidents in September 2026 (6 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in September 2026
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2026/09