# Gorgias in September 2026: incidents, uptime and changes

> Gorgias in September 2026: 8 incidents on its status page (6 major or critical), 98.10% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2026/09
Last updated: 2026-10-01T00:00:00Z

- Incidents posted: 8 (major/critical: 6) · Maintenance: 0
- By vendor impact label: major 6, minor 1, none 1
- Uptime (vendor-reported): 98.10% free of major/critical incidents, 98.01% free of any incident; outage time 13 h 40 min, incident time 14 h 17 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2026](https://rewindex.com/company/gorgias/2026/08.md) · Next: [October 2026](https://rewindex.com/company/gorgias/2026/10.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Cloud service provider network incident may affect a subset of Gorgias Customers](https://rewindex.com/company/gorgias/incidents/d0x8wn3gf69s.md) | major | 2026-09-01 15:19 UTC | 2026-09-01 18:59 UTC | 3.6 h | resolved |
| [Voice/SMS functionality degraded due to a Twilio incident](https://rewindex.com/company/gorgias/incidents/fhnr6s53bb86.md) | major | 2026-09-01 17:05 UTC | 2026-09-01 18:00 UTC | 55 min | resolved |
| [Instagram direct message delayed ingestion](https://rewindex.com/company/gorgias/incidents/v0rg7fgpy9x0.md) | major | 2026-09-02 14:49 UTC | 2026-09-02 19:11 UTC | 4.4 h | resolved |
| [Issues with closing tickets](https://rewindex.com/company/gorgias/incidents/vgn87kg74k9q.md) | major | 2026-09-15 10:42 UTC | 2026-09-15 11:28 UTC | 46 min | resolved |
| [Customer sidebar search not working](https://rewindex.com/company/gorgias/incidents/h985yw5vc9xc.md) | major | 2026-09-16 12:51 UTC | 2026-09-16 14:05 UTC | 1.2 h | resolved |
| [Increased latency in the ai agent](https://rewindex.com/company/gorgias/incidents/3rrwrqt8b3n1.md) | major | 2026-09-30 17:21 UTC | 2026-09-30 20:59 UTC | 3.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Cloud service provider network incident may affect a subset of Gorgias Customers](https://rewindex.com/company/gorgias/incidents/d0x8wn3gf69s.md) | major | 2026-09-01 15:19 UTC | 2026-09-01 18:59 UTC | 3.6 h | resolved |
| [Voice/SMS functionality degraded due to a Twilio incident](https://rewindex.com/company/gorgias/incidents/fhnr6s53bb86.md) | major | 2026-09-01 17:05 UTC | 2026-09-01 18:00 UTC | 55 min | resolved |
| [Instagram direct message delayed ingestion](https://rewindex.com/company/gorgias/incidents/v0rg7fgpy9x0.md) | major | 2026-09-02 14:49 UTC | 2026-09-02 19:11 UTC | 4.4 h | resolved |
| [Help Center creation not working for new Gorgias accounts](https://rewindex.com/company/gorgias/incidents/gmy7nmzyrs4h.md) | minor | 2026-09-08 15:36 UTC | 2026-09-08 16:12 UTC | 36 min | resolved |
| [Notifications not playing sound in the browser](https://rewindex.com/company/gorgias/incidents/4hy3kmrbsd9v.md) | none | 2026-09-14 18:37 UTC | 2026-09-14 19:58 UTC | 1.4 h | resolved |
| [Issues with closing tickets](https://rewindex.com/company/gorgias/incidents/vgn87kg74k9q.md) | major | 2026-09-15 10:42 UTC | 2026-09-15 11:28 UTC | 46 min | resolved |
| [Customer sidebar search not working](https://rewindex.com/company/gorgias/incidents/h985yw5vc9xc.md) | major | 2026-09-16 12:51 UTC | 2026-09-16 14:05 UTC | 1.2 h | resolved |
| [Increased latency in the ai agent](https://rewindex.com/company/gorgias/incidents/3rrwrqt8b3n1.md) | major | 2026-09-30 17:21 UTC | 2026-09-30 20:59 UTC | 3.6 h | resolved |

## Cite this

Gorgias posted 8 status incidents in September 2026 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2026/09
- Citation: Gorgias, “Gorgias in September 2026” (2026-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2026/09 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in September 2026 (2026-09-01)](https://rewindex.com/company/gorgias/2026/09)`


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Canonical: https://rewindex.com/company/gorgias/2026/09 · Markdown: https://rewindex.com/company/gorgias/2026/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:11.130Z