CompaniesGorgiasMonthly reportsOctober 2026
Gorgias in October 2026: incidents, uptime and changes
Vendor-reported outage time 2.0 days, incident time 2.1 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 3 · Minor 2 · No impact listed 2
Major and critical incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Issues with log in | Critical | 53 min | resolved | 10-30 | |
| Aircall V2 not creating tickets | Major | 28 h | resolved | 10-07 | |
| Ticket assignment notification delivered with delay | Major | 1.1 h | resolved | 10-26 | |
| Mobile app authentication issues resolved | Major | 20 h | resolved | 10-30 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Elevated latency in Helpdesk and Ticket Views | Minor | 1.4 h | resolved | 10-05 | |
| Resolved: Loop Returns actions degraded | Minor | 46 min | resolved | 10-19 | |
| Shopify checkout hijack campaign notice | No impact listed | 5 d | resolved | 10-22 | |
| Instagram messages delayed or not appearing in Gorgias | No impact listed | 4 d | resolved | 10-29 |
Price changes
| Observed | Plan | Change | Old | New |
|---|---|---|---|---|
| Advanced · Helpdesk | removed | $750 | — | |
| AI Agent | added | — | $30 | |
| AI Agent | added | — | $1.5 | |
| Basic · Helpdesk | removed | $50 | — | |
| Helpdesk | added | — | $0.4 | |
| Helpdesk | added | — | $10 | |
| Pro · Helpdesk | removed | $300 | — |
Pricing, legal and trust page changes
- Trust page changed Trust / securityTrust page
- Pricing page changed: price increase PricingPricing page
- Trust page changed Trust / securityTrust page
Cite this
Gorgias posted 8 status incidents in October 2026 (4 major or critical); 7 price changes and 3 notable page changes observed.
- Title
- Gorgias in October 2026
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2026/10