Gorgias added explicit overage fees: $0.40 per ticket beyond 50 or 300 tickets/month, $0.36 beyond 2,000 or 5,000, and $1.50 per automated interaction beyond included limits. These specify costs customers face when exceeding allowances; listed base prices are unchanged. SCIM provisioning was also added alongside SSO (SAML) and audit logs.
Machine-written from the diff below (Sol; type: price change). Check the diff before relying on it.
What changed
Struck in red is what Gorgias removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
Changed#1
Before: …50 tickets / month 30 automated interactions Helpdesk i $10/mo AI Agent i $30/mo Start free trial Monthly billing only Basic For…
After: …50 tickets / month 30 automated interactions Helpdesk $10/mo Then a $0.40 per-ticket fee past your limit. AI Agent i $30/mo Then a $1.50 per automated interaction fee past your limit. Start free trial Monthly billing only Basic For…
Changed#2
Before: …300 tickets / month 30 automated interactions Helpdesk i $50/mo AI Agent i $27/mo Start free trial No credit card required Most…
After: …300 tickets / month 30 automated interactions Helpdesk $50/mo Then a $0.40 per-ticket fee past your limit. AI Agent i $27/mo Then a $1.50 per automated interaction fee past your limit. Start free trial No credit card required Most…
Changed#3
Before: …2,000 tickets / month 190 automated interactions Helpdesk i $300/mo AI Agent i $171/mo Start free trial No credit card required Advanced…
After: …2,000 tickets / month 190 automated interactions Helpdesk $300/mo Then a $0.36 per-ticket fee past your limit. AI Agent i $171/mo Then a $1.50 per automated interaction fee past your limit. Start free trial No credit card required Advanced…
Changed#4
Before: …trial No credit card required Advanced For high-volume brands: peak-ready automation, dedicated support. $1,430 $1,227 /mo $14,724 billed annually Included 5,000…
After: …trial No credit card required Advanced For high-volume brands that need peak-ready automation and a dedicated team. $1,430 $1,227 /mo $14,724 billed annually Included 5,000…
Changed#5
Before: …5,000 tickets / month 530 automated interactions Helpdesk i $750/mo AI Agent i $477/mo Talk to sales Book a 30-minute call Need…
After: …5,000 tickets / month 530 automated interactions Helpdesk $750/mo Then a $0.36 per-ticket fee past your limit. AI Agent i $477/mo Then a $1.50 per automated interaction fee past your limit. Talk to sales Book a 30-minute call Need…
Changed#6
Before: …sales Book a 30-minute call SSO (SAML), audit logs Unlimited Help Centers, API at 4 requests per…
After: …sales Book a 30-minute call SSO (SAML), audit logs, SCIM provisioning Unlimited Help Centers, API at 4 requests per…
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Gorgias added explicit overage fees: $0.40 per ticket beyond 50 or 300 tickets/month, $0.36 beyond 2,000 or 5,000, and $1.50 per automated interaction beyond included limits. These specify costs customers face when exceeding allowances; listed base prices are unchanged. SCIM provisioning was also added alongside SSO (SAML) and audit logs.
Cite this
Pricing page changed: price increase on Gorgias’s Pricing page, changed 2026-10-29 08:44 UTC (change 1 of 1).