# Gorgias in October 2026: incidents, uptime and changes

> Gorgias in October 2026: 8 incidents on its status page (4 major or critical), 93.39% free of major or critical incidents (vendor-reported), 7 price changes, 3 pricing/legal/trust page changes. From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2026/10
Last updated: 2026-11-02T13:24:01Z

- Incidents posted: 8 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 1, major 3, minor 2, none 2
- Uptime (vendor-reported): 93.39% free of major/critical incidents, 93.10% free of any incident; outage time 2.0 days, incident time 2.1 days
- Price changes: 7 · Pricing/legal/trust page changes: 3 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2026](https://rewindex.com/company/gorgias/2026/09.md) · Next: [November 2026](https://rewindex.com/company/gorgias/2026/11.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with log in](https://rewindex.com/company/gorgias/incidents/7bc8893607d1.md) | critical | 2026-10-30 18:25 UTC | 2026-10-30 19:19 UTC | 53 min | resolved |
| [Aircall V2 not creating tickets](https://rewindex.com/company/gorgias/incidents/9ds3nstjx6pj.md) | major | 2026-10-07 08:57 UTC | 2026-10-08 12:27 UTC | 28 h | resolved |
| [Ticket assignment notification delivered with delay](https://rewindex.com/company/gorgias/incidents/dfl451tdtdmf.md) | major | 2026-10-26 17:47 UTC | 2026-10-26 18:55 UTC | 1.1 h | resolved |
| [Mobile app authentication issues resolved](https://rewindex.com/company/gorgias/incidents/s369t8v416cx.md) | major | 2026-10-30 20:07 UTC | 2026-10-31 15:45 UTC | 20 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated latency in Helpdesk and Ticket Views](https://rewindex.com/company/gorgias/incidents/rykmv9ylh11w.md) | minor | 2026-10-05 15:15 UTC | 2026-10-05 16:40 UTC | 1.4 h | resolved |
| [Aircall V2 not creating tickets](https://rewindex.com/company/gorgias/incidents/9ds3nstjx6pj.md) | major | 2026-10-07 08:57 UTC | 2026-10-08 12:27 UTC | 28 h | resolved |
| [Resolved: Loop Returns actions degraded](https://rewindex.com/company/gorgias/incidents/bqj3rp97ltn1.md) | minor | 2026-10-19 20:48 UTC | 2026-10-19 21:34 UTC | 46 min | resolved |
| [Shopify checkout hijack campaign notice](https://rewindex.com/company/gorgias/incidents/mp1pwnkq4nmy.md) | none | 2026-10-22 12:19 UTC | 2026-10-27 15:33 UTC | 5 d | resolved |
| [Ticket assignment notification delivered with delay](https://rewindex.com/company/gorgias/incidents/dfl451tdtdmf.md) | major | 2026-10-26 17:47 UTC | 2026-10-26 18:55 UTC | 1.1 h | resolved |
| [Instagram messages delayed or not appearing in Gorgias](https://rewindex.com/company/gorgias/incidents/v8g2gg8c9qvs.md) | none | 2026-10-29 15:27 UTC | 2026-11-02 13:24 UTC | 4 d | resolved |
| [Issues with log in](https://rewindex.com/company/gorgias/incidents/7bc8893607d1.md) | critical | 2026-10-30 18:25 UTC | 2026-10-30 19:19 UTC | 53 min | resolved |
| [Mobile app authentication issues resolved](https://rewindex.com/company/gorgias/incidents/s369t8v416cx.md) | major | 2026-10-30 20:07 UTC | 2026-10-31 15:45 UTC | 20 h | resolved |

## Price changes

| Observed (UTC) | Plan | Change | Old | New |
| --- | --- | --- | --- | --- |
| 2026-10-29 08:44 UTC | Advanced · Helpdesk | removed | 750 USD | — |
| 2026-10-29 08:44 UTC | AI Agent | added | — | 30 USD |
| 2026-10-29 08:44 UTC | AI Agent | added | — | 1.5 USD |
| 2026-10-29 08:44 UTC | Basic · Helpdesk | removed | 50 USD | — |
| 2026-10-29 08:44 UTC | Helpdesk | added | — | 0.4 USD |
| 2026-10-29 08:44 UTC | Helpdesk | added | — | 10 USD |
| 2026-10-29 08:44 UTC | Pro · Helpdesk | removed | 300 USD | — |

## Pricing, legal and trust page changes

- 2026-10-22 08:59 UTC: [Trust page changed](https://rewindex.com/change/p5426.md) (Trust / security: Trust page)
- 2026-10-29 08:44 UTC: [Pricing page changed: price increase](https://rewindex.com/change/p10326.md) (Pricing: Pricing page)
- 2026-10-31 09:00 UTC: [Trust page changed](https://rewindex.com/change/p12094.md) (Trust / security: Trust page)

## Cite this

Gorgias posted 8 status incidents in October 2026 (4 major or critical); 7 price changes and 3 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2026/10
- Citation: Gorgias, “Gorgias in October 2026” (2026-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2026/10 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in October 2026 (2026-10-01)](https://rewindex.com/company/gorgias/2026/10)`


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Canonical: https://rewindex.com/company/gorgias/2026/10 · Markdown: https://rewindex.com/company/gorgias/2026/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:29.105Z