CompaniesGorgiasMonthly reportsMay 2026
Gorgias in May 2026: incidents, uptime and changes
7incidents posted
4labelled major or critical
97.47%free of major/critical
97.15%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 18 h 46 min, incident time 21 h 10 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 4 · Minor 2 · No impact listed 1
Major and critical incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Ticket Search is delaying on one of the helpdesk cluster | Major | 1.3 h | resolved | 05-21 | |
| Some merchands are reporting orders missing from the widgets / search | Major | 1.7 h | resolved | 05-21 | |
| AI Agent - Too many handovers | Major | 3.7 h | resolved | 05-27 | |
| AI Agent degraded performance | Major | 15 h | resolved | 05-27 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Delayed ticket search results | Minor | 48 min | resolved | 05-06 | |
| Delayed or missing view counts | Minor | 1.6 h | resolved | 05-07 | |
| Ticket view count is not updating on some accounts. | No impact listed | 2.8 h | resolved | 05-18 |
Maintenance 3
Cite this
Gorgias posted 7 status incidents in May 2026 (4 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in May 2026
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2026/05