# Gorgias in May 2026: incidents, uptime and changes

> Gorgias in May 2026: 7 incidents on its status page (4 major or critical), 97.47% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2026/05
Last updated: 2026-06-01T00:00:00Z

- Incidents posted: 7 (major/critical: 4) · Maintenance: 3
- By vendor impact label: major 4, minor 2, none 1
- Uptime (vendor-reported): 97.47% free of major/critical incidents, 97.15% free of any incident; outage time 18 h 46 min, incident time 21 h 10 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2026](https://rewindex.com/company/gorgias/2026/04.md) · Next: [June 2026](https://rewindex.com/company/gorgias/2026/06.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Ticket Search is delaying on one of the helpdesk cluster](https://rewindex.com/company/gorgias/incidents/nym2hj1q0f3s.md) | major | 2026-05-21 07:21 UTC | 2026-05-21 08:41 UTC | 1.3 h | resolved |
| [Some merchands are reporting orders missing from the widgets / search](https://rewindex.com/company/gorgias/incidents/9mlxvsbqrxcv.md) | major | 2026-05-21 14:24 UTC | 2026-05-21 16:03 UTC | 1.7 h | resolved |
| [AI Agent - Too many handovers](https://rewindex.com/company/gorgias/incidents/j9nhgcz55ksm.md) | major | 2026-05-27 14:20 UTC | 2026-05-27 18:02 UTC | 3.7 h | resolved |
| [AI Agent degraded performance](https://rewindex.com/company/gorgias/incidents/wt746bkkzfsw.md) | major | 2026-05-27 15:28 UTC | 2026-05-28 06:07 UTC | 15 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delayed ticket search results](https://rewindex.com/company/gorgias/incidents/9mng81xqq48h.md) | minor | 2026-05-06 06:34 UTC | 2026-05-06 07:22 UTC | 48 min | resolved |
| [Delayed or missing view counts](https://rewindex.com/company/gorgias/incidents/vh42l7vt7z75.md) | minor | 2026-05-07 02:24 UTC | 2026-05-07 04:01 UTC | 1.6 h | resolved |
| [Ticket view count is not updating on some accounts.](https://rewindex.com/company/gorgias/incidents/6q856tn6j5lz.md) | none | 2026-05-18 02:47 UTC | 2026-05-18 05:32 UTC | 2.8 h | resolved |
| [Ticket Search is delaying on one of the helpdesk cluster](https://rewindex.com/company/gorgias/incidents/nym2hj1q0f3s.md) | major | 2026-05-21 07:21 UTC | 2026-05-21 08:41 UTC | 1.3 h | resolved |
| [Some merchands are reporting orders missing from the widgets / search](https://rewindex.com/company/gorgias/incidents/9mlxvsbqrxcv.md) | major | 2026-05-21 14:24 UTC | 2026-05-21 16:03 UTC | 1.7 h | resolved |
| [AI Agent - Too many handovers](https://rewindex.com/company/gorgias/incidents/j9nhgcz55ksm.md) | major | 2026-05-27 14:20 UTC | 2026-05-27 18:02 UTC | 3.7 h | resolved |
| [AI Agent degraded performance](https://rewindex.com/company/gorgias/incidents/wt746bkkzfsw.md) | major | 2026-05-27 15:28 UTC | 2026-05-28 06:07 UTC | 15 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance - North America](https://rewindex.com/company/gorgias/incidents/9k6zy8yl5267.md) | maintenance | 2026-05-04 07:00 UTC | 2026-05-04 07:56 UTC | 56 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance - North America](https://rewindex.com/company/gorgias/incidents/lp539t18h9j6.md) | maintenance | 2026-05-06 07:00 UTC | 2026-05-06 07:53 UTC | 53 min | resolved |
| [\[Scheduled\] Scheduled Infrastructure Maintenance - Europe](https://rewindex.com/company/gorgias/incidents/j8j7368hhlnj.md) | maintenance | 2026-05-19 23:00 UTC | 2026-05-20 00:00 UTC | 1.0 h | resolved |

## Cite this

Gorgias posted 7 status incidents in May 2026 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2026/05
- Citation: Gorgias, “Gorgias in May 2026” (2026-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2026/05 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in May 2026 (2026-05-01)](https://rewindex.com/company/gorgias/2026/05)`


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Canonical: https://rewindex.com/company/gorgias/2026/05 · Markdown: https://rewindex.com/company/gorgias/2026/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:28.829Z